At a Glance
- Tasks: Manage residential development, ensuring safety, community engagement, and exceptional customer service.
- Company: FirstPort, a leader in residential management with a focus on community and support.
- Benefits: Competitive salary, rent-free accommodation, private medical insurance, and exclusive discounts.
- Other info: Join a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while building a vibrant community.
- Qualifications: Strong customer service skills, effective communication, and a proactive attitude.
The predicted salary is between 23205 - 23205 € per year.
Location: Trowbridge, Wiltshire
Salary: £23,205.00 per annum, plus benefits
Hours: Monday-Friday 9am-5pm (35 hours per week)
Live in Position: This is a live in position with rent-free accommodation provided.
Main Responsibilities:
- Maintain a high profile at the development/office, ensure residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure, maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Keep all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents, helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents' family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team/company meetings on a monthly/annual basis.
About You:
- Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety: an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT: able to operate Microsoft Office applications, and confident in learning new systems.
- Administration: organised, methodical and experience of keeping accurate records.
- Personal: an outgoing personality, with the ability to build professional relationships with colleagues and customers, self‑motivated, pro‑active, team oriented, and innovative.
The Benefits:
We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity: We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on‑boarding process.
Residential Development Manager in Trowbridge employer: Campions
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Residential Development Manager in Trowbridge, you will benefit from a live-in position with rent-free accommodation, competitive salary, and comprehensive benefits including private medical insurance and discounted gym memberships. Our commitment to diversity and community engagement ensures a fulfilling work environment where you can make a meaningful impact on residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Development Manager in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential development sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and health & safety. Think of examples from your past experiences that showcase your skills. We want you to shine when you get that interview!
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight your passion for community building and exceptional customer service. Let us see how you can contribute to enhancing the resident experience.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your interest in the position. It keeps you on their radar and reinforces your enthusiasm for the role. We’re rooting for you!
We think you need these skills to ace Residential Development Manager in Trowbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and communication. We want to see how your skills match the role of Residential Development Manager, so don’t hold back!
Show Your Personality:We love an outgoing personality! Let your unique character shine through in your application. Share examples of how you've built relationships and created a sense of community in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for organised and methodical candidates!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Campions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Development Manager. Familiarise yourself with the key tasks like maintaining safety, managing contractors, and fostering community spirit among residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved complaints or built strong relationships, as these will demonstrate your ability to excel in a face-to-face environment.
✨Demonstrate Your Communication Prowess
Effective communication is crucial for this position. Be ready to discuss how you handle challenging situations and communicate with various stakeholders, including residents, family members, and local authorities. Practising clear and concise responses will help you convey your thoughts effectively during the interview.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be prepared to discuss any previous experience dealing with emergencies or ensuring safety standards. Showing that you take this aspect seriously will set you apart from other candidates.
