At a Glance
- Tasks: Be the go-to person for tenants and landlords, ensuring smooth tenancies.
- Company: Join Chestertons Estate Agency, a leader in property services.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in people's lives through expert tenancy support.
- Qualifications: Experience in tenancy roles and strong communication skills are essential.
The predicted salary is between 30000 - 35000 € per year.
Chestertons Estate Agency is seeking a Tenancy Consultant.
Hours: 40 hours a week, Monday to Friday, worked flexibly between 8:30am and 6pm.
Location: Tower Bridge.
Salary: £30,000-35,000 per annum plus benefits.
Key Responsibilities:
- Primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer‑focused experience throughout the tenancy lifecycle.
- Provide expert advice on housing legislation, oversee annual rent reviews, manage renewal of non‑Housing Act tenancies, and handle all in‑tenancy variations in a fair, professional, and commercially responsible manner.
- Conduct annual rent reviews.
- Serve Section 13 notices accurately and within statutory timelines.
- Coordinate requests such as change of sharer, renewals, and other variations.
- Demonstrate the capability to manage high‑value and complex tenancies, adapting approach appropriately for arrangements such as short‑lets and corporate tenancies.
- Ensure a positive, professional experience with tenants and landlords from tenancy commencement.
- Provide clear, informed advice on legislation, obligations, and tenancy processes.
- Maintain high levels of communication, ensuring all parties feel supported and informed.
Qualifications / Attributes:
- Prior experience in a tenancy, lettings, or renewals role with a strong understanding of tenancy processes.
- Understanding of Housing Act legislation and its practical application.
- Ability to foster positive working relationships.
- Effective management of customer/client relationships.
- Excellent communication, negotiation, and relationship building skills.
- High attention to detail and accuracy in documentation.
- Time management skills of planning, prioritising, and organisation.
- Objection handling and problem solving.
- Proficient IT skills and ability to use tenancy and CRM systems effectively.
Benefits:
- Employee assistance programme.
- Competitive holiday allowance plus public holidays.
- Charity matching and payroll giving.
- Contribution towards eye care tests.
- Annual flu vaccination vouchers.
- Birthday leave.
- Health cash plan.
- A range of other additional benefits linked to specific job grades.
Equal Opportunity Statement:
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Tenancy Services Consultant employer: Campions
Chestertons Estate Agency is an exceptional employer, offering a dynamic work environment in the vibrant location of Tower Bridge. With a strong commitment to employee well-being, we provide a comprehensive benefits package, including an employee assistance programme and generous holiday allowances, alongside opportunities for professional growth and development. Our inclusive culture fosters collaboration and support, ensuring that every team member feels valued and empowered to excel in their role as a Tenancy Services Consultant.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Tenancy Services Consultant role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on housing legislation and tenancy processes. We recommend creating a cheat sheet of key points to discuss, so you can showcase your expertise and impress potential employers with your knowledge.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with tenants and landlords, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Chestertons.
We think you need these skills to ace Tenancy Services Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Services Consultant role. Highlight your experience in tenancy, lettings, or renewals, and showcase your understanding of housing legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and your ability to manage customer relationships effectively.
Show Off Your Communication Skills:As a Tenancy Services Consultant, communication is key. In your application, demonstrate your excellent communication and negotiation skills. We love candidates who can convey complex information clearly and build positive relationships with tenants and landlords.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at Chestertons!
How to prepare for a job interview at Campions
✨Know Your Legislation
Make sure you brush up on housing legislation and the Housing Act before your interview. Being able to discuss these topics confidently will show that you understand the legal framework you'll be working within, which is crucial for a Tenancy Services Consultant.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and landlords, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed client relationships in the past, highlighting your negotiation and problem-solving skills.
✨Demonstrate Attention to Detail
Bring along examples of documentation you've handled in previous roles, such as tenancy agreements or rent reviews. This will help illustrate your high attention to detail and accuracy, which are key attributes for this position.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like managing a complex tenancy or dealing with a difficult tenant. Think through potential scenarios and how you would approach them, showcasing your ability to adapt and maintain professionalism.
