At a Glance
- Tasks: Ensure residents' safety, manage contractors, and enhance community experience through social events.
- Company: FirstPort, the UK's leading property management company with a strong commitment to customer service.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Supportive environment with training, technology, and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in residents' lives while building community.
- Qualifications: Passion for customer service, strong communication skills, and ability to handle emergencies.
The predicted salary is between 17485 - 17485 € per year.
Location: Orton Goldhay, Peterborough
Salary: £17,485.00 per annum, plus benefits
Hours: Monday‑Friday 9am‑2pm (25 hours per week)
About FirstPort
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities:
- Maintain a high profile around the development/office, ensuring residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure, maintain records in line with internal procedures, ensure all data is protected and kept secure at all times, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents, helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents’ family members, local authorities; doctors, social workers, health authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team/company meetings on a monthly/annual basis.
About you:
- Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety: an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT: able to operate Microsoft Office applications, and confident in learning new systems.
- Administration: organised, methodical and experience of keeping accurate records.
- Personal: an outgoing personality, with the ability to build professional relationships with colleagues and customers, self‑motivated, pro‑active, team oriented, and innovative.
The Benefits:
We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity:
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on‑boarding process.
Ready to Apply:
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
Visiting Development Manager in Peterborough employer: Campions
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits including private medical insurance and discounted gym memberships, and a commitment to diversity, FirstPort fosters an environment where employees can thrive while making a meaningful impact in the community. Located in Orton Goldhay, Peterborough, this role as a Visiting Development Manager allows you to engage directly with residents, enhancing their living experience and building a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Visiting Development Manager in Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on FirstPort. Check out their website and social media to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Visiting Development Manager, you'll need to be a natural communicator. Try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Show off your customer service passion! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Visiting Development Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Visiting Development Manager role. Highlight your customer service experience and any relevant health and safety knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can enhance the community for our residents. Keep it friendly and professional!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to resolve issues and build relationships. We love seeing examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Campions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Visiting Development Manager. Familiarise yourself with FirstPort's values and how they align with your own customer service philosophy. This will help you demonstrate your passion for the role.
✨Showcase Your Communication Skills
As a natural communicator, be prepared to discuss how you've effectively resolved issues in the past. Use specific examples that highlight your ability to build relationships with residents and colleagues, as well as your experience in handling challenging situations.
✨Demonstrate Your Organisational Skills
Bring along examples of how you've kept accurate records and managed multiple tasks simultaneously. Discuss any tools or systems you've used to stay organised, as this is crucial for maintaining safety and security in the development.
✨Emphasise Your Community Spirit
Talk about your experience in fostering community engagement, whether through social events or resident associations. Highlight any initiatives you've led or participated in that helped enhance the customer experience, showing that you're proactive and team-oriented.
