At a Glance
- Tasks: Lead a team to enhance financial service delivery and customer experience.
- Company: Join FirstPort, a forward-thinking leader in residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Diverse and supportive environment with opportunities for professional growth.
- Why this job: Make a real impact in redefining industry standards and enhancing customer satisfaction.
- Qualifications: Strong accounting knowledge, leadership skills, and a customer-centric approach required.
The predicted salary is between 60000 - 80000 € per year.
Salary: Competitive Salary plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort? FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us, you will play a pivotal role in achieving our vision.
Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
A Future of Opportunity: Be part of a forward‑thinking organisation that is shaping the future of residential property management in the UK.
Our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact: As a Service Charge Director, you will contribute to our vision of being the UK’s favourite property manager by:
- Driving the strategic direction and delivery of our customers’ financial experience, enabling FirstPort to become a truly customer‑centric business.
- Leading innovation and thought leadership, seeking to push the boundaries of opportunity throughout the division and the wider business.
- Leading and developing a team of service charge accountants and administrators, driving performance to enable delivery of an effective and efficient service.
- Attending Regional Board Meetings.
Key Responsibilities:
- Lead and drive team performance and delivery, effectively assigning and organizing all workloads appropriately.
- Provide effective leadership to motivate, engage, maintain morale and achieve high standards within their team.
- Continually review departmental data and trends to ensure set targets are met.
- Empowering teams to take ownership and use their judgement to provide timely personalised responses.
- Creating a positive, diverse environment, identify talent and create development and succession plans.
- Encourage and promote collaborative working with operational colleagues to increase the quality and speed of responses to customers.
- Ensure all Service Charge Accounts and Estimates are issued on time, are accurate and are of highest quality.
- Identify ways to improve the service charge accounting process and reduce queries.
- Establish and embed clear and rapid escalation processes for customer escalations.
- Drive strategies across the team to enable financial accountability and upskilling surgeries.
- Strengthen relationships with Operations and our Customer Service Teams through refined and simplified processes.
Required Skills & Qualifications:
- Strong accounting technical knowledge and people leadership capability.
- Experience working with Audits and process improvements.
- Self‑motivated and works well in a fast‑paced environment.
- Excellent IT skills, and up to date with new technology.
- Experience in leading teams, employing a range of leadership skills.
- Strong customer and employee focus with the ability to utilise data insights.
- A driven individual with the ability to work at pace and be agile.
- Taking a customer centric approach, anticipating the customer’s future needs.
- Confident, articulate communicator – both orally and in writing.
- Ability to establish the root cause and remove demand failure.
- Ability to influence individuals and engage and manage stakeholders.
- Results orientated and delivers against action‑led deadlines.
What’s in it for you: Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits.
Diversity: We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and onboarding process.
Ready to make a difference: If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.
Service Charge Director, South East in New Milton employer: Campions
FirstPort is an exceptional employer that prioritises professional growth and a supportive work culture, making it an ideal place for the Service Charge Director role in the South East. With access to accredited training programmes, competitive salaries, and a range of benefits including private medical insurance and discounted gym memberships, employees are empowered to thrive in a collaborative environment that values innovation and excellence. Join us in shaping the future of residential property management while enjoying a fulfilling career with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Director, South East in New Milton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Charge Director role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your strong accounting knowledge and leadership experience. Share specific examples of how you've driven team performance and improved processes in the past.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members to express your interest and ask insightful questions about the role and company culture.
✨Tip Number 4
Keep it simple! When you're in interviews, communicate clearly and concisely. Make sure you can explain complex financial concepts in a way that's easy to understand. This will show that you can simplify the complex, just like FirstPort aims to do!
We think you need these skills to ace Service Charge Director, South East in New Milton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Service Charge Director role. We want to see how you can contribute to our mission of elevating industry standards!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share specific examples of how you've motivated teams and driven performance in previous roles – we love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your qualifications and experiences, as we value clarity and simplicity in our communication.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Campions
✨Know Your Numbers
As a Service Charge Director, you'll need to demonstrate strong accounting knowledge. Brush up on key financial metrics and be ready to discuss how you've used data to drive performance improvements in previous roles.
✨Showcase Leadership Skills
Prepare examples of how you've led teams effectively. Think about specific situations where you motivated your team, resolved conflicts, or improved morale. This will show that you can foster a supportive environment, just like FirstPort values.
✨Understand the Customer-Centric Approach
FirstPort is all about elevating customer experience. Be ready to discuss how you've anticipated customer needs in the past and how you plan to implement a customer-centric strategy in your new role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around service charge accounting processes. Prepare to discuss how you'd handle specific challenges, such as reducing complaints or improving service delivery.
