Major Works Project Coordinator

Salary £25,000 per annum, plus benefits

Contract Permanent

Hours Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort? FirstPort are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

Core Values

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Major Works Project Co‑ordinator, you will be responsible for delivering accurate and efficient section 20 requirements throughout, analysing major works requirements and producing reports on a regular and ad‑hoc basis. You will also manage efficient input into IT systems to support the major works remit. This role will report into the Major Works Team Leader.

Key Responsibilities

• Managing the progression of major works projects through all stages of the section 20 process
• Highlight and resolve blockages or issues within the lifecycle of each project
• Work on a balanced caseload of individual projects as part of the existing team
• Ensure effective and timely updates to the property manager on any development‑specific issues relating to the major works and long‑term projects
• Collaborate with the customer service and operations departments and share development‑specific knowledge and information in relation to long‑term projects
• Ensure written communication is processed and responded to professionally and in accordance with targets and service level agreements set by the MS management team
• Take responsibility and ownership of individual workload, ensuring all work relating to major works/long‑term projects from Property Managers, residents, contractors or other customers is undertaken in accordance with the service level agreement

Required Skills

• Able to build relationships with all levels of stakeholder with a resolution‑focused mentality
• Efficient in maintaining administration and record keeping electronically
• Demonstrable ability to deal with problems and challenges effectively
• Ability to work under pressure, resilient, able to prioritise and manage time effectively

What’s in it for you?

We will provide the technology, training and support you need to do your job well. We offer competitive salaries and a range of benefit packages, including private medical insurance, pension contributions and life assurance. We also provide a range of exclusive discounts on extra benefits to help you and your family make the most of your money and safeguard your future, such as a discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on‑boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you. All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.