HMO Licensing & Compliance Lead (Hybrid) in London

The role is critical in ensuring the statutory and regulatory compliance of the properties under group control. The consultant will ensure the overall compliance of their respective portfolio in relation to licensing regulations and Gas, Electrical, Smoke & Carbon, Legionnaires, along with any other requirements associated with licensing schemes. The role will prioritise licensing requirements and process licensing applications on behalf of clients. The consultant will liaise with landlords, tenants, contractors and other stakeholders as needed to facilitate the above and also escalate remedial works to the respective property manager or the landlord. The role is crucial in supporting Campions’ commitment to maintain a strong compliance culture and protect our customers, clients and the organisation.

Main Responsibilities

• Strong knowledge of specific licensing requirements in order to respond to client or branch queries.
• Ensuring overall compliance with licensing requirements for the portfolio they are responsible for.
• Understanding of HMO regulations and local authority licensing schemes.
• Prioritise the processing of licensing applications on behalf of clients.
• Identify properties requiring licensing under Mandatory HMO, Additional and Selective schemes.
• Monitor licence conditions and renewal deadlines.
• Notify landlords of the required licensing requirements, checks, tests and reports needed and taking their instructions.
• Liaise with local councils regarding applications and inspections where necessary.
• Where a property is managed or instructed by non-managed landlords arrange for an appropriate contractor to attend by generating works orders.
• Liaising with tenants and contractors to arrange required access and if suitable with the local branch to release keys.
• Provide guidance to landlords on licensing requirements and legal obligations.
• Adding verified documentation to the CRM system and setting correct expiry dates.
• Reviewing documentation received to ensure they have been completed fully, in line with respective requirements and are valid.

Skills and Behaviours

• Role appropriate qualification and/or experience - technically strong and commercially astute.
• Minimum 3-5 years of experience in Property Management Compliance or a related field.
• Strong understanding of statutory safety and certificate requirements for tenanted properties.
• Experience with licensing portals such as KAMMA or the equivalent.
• In depth knowledge of laws and regulations applicable to residential lettings.
• Good understanding on deal progression of lettings transactions.
• Highly motivated and pro-active self-starter who has demonstrable ability to work to tight deadlines.
• Attention to detail and a commitment to accuracy.
• Effective communication and interpersonal skills, with the ability to present complex information clearly.
• Proficient in using audit tools and software.
• Positive and robust attitude with a high level of personal motivation.
• Remain calm under pressure – understand where to seek support / how to escalate complaints.
• Provide excellent customer service in every interaction with internal colleagues and external clients.
• Seek work where capacity exists.
• Flexible attitude and willingness to adapt as the business grows.
• Excellent problem-solving skills along with analytic skills.

About The Company Campions:

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.