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- Tasks: Lead a dynamic team to drive property services and enhance customer experiences.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health perks.
- Other info: Flexible hybrid working and a culture that values development and recognition.
- Why this job: Make a real impact in a high-performing environment with growth opportunities.
- Qualifications: 3+ years of sales leadership experience and a strong commercial mindset.
The predicted salary is between 60000 - 60000 £ per year.
This is a senior leadership role at the centre of a high-performing revenue function. As Head of Property Services, you will lead and scale a 30 person, phone based team responsible for generating qualified opportunities for our network of London branches. We’re looking for a commercially driven leader who can elevate performance, sharpen capability, and embed a culture where high output and exceptional customer experience go hand in hand. You will operate at the intersection of sales leadership, operations, and client strategy, directly influencing a significant portion of company revenue.
Key Responsibilities
- Leadership & Team Performance
- Lead and manage a team of 30 across Team Leaders, Senior Consultants, and Consultants
- Set clear, ambitious targets and drive accountability through structured performance management
- Build a high-performance culture focused on results, development, and recognition
- Oversee hiring, onboarding, and overall team structure
- Coaching & Development
- Design and implement a coaching framework to improve conversion, call quality, and objection handling
- Develop Team Leaders and ensure consistent coaching standards across the team
- Deliver structured training programmes for onboarding and ongoing development
- Commercial Ownership
- Own Market Appraisal (MA) booking targets and conversion rates
- Drive performance across inbound and outbound channels
- Partner with branch leadership to maximise MA-to-instruction conversion
- Ensure both volume and quality of opportunities meet agreed benchmarks
- Embed and drive cross-sell performance (mortgages & conveyancing)
- Process & Collaboration
- Optimise processes to improve conversion and reduce time-to-revenue
- Maintain CRM discipline and leverage data for performance insights
- Work cross-functionally with Marketing, Revenue Operations, and Front Office teams
- Deliver clear reporting and performance insights to senior stakeholders
Core KPIs
- Market Appraisals booked (inbound & outbound)
- Lead-to-MA conversion rate
- MA-to-instruction conversion
- Revenue generated from opportunities
- Quota attainment
- MA cancellation rate
- Team attrition
- Cross-sell conversion (mortgage & conveyancing referrals)
Commission Structure
- Performance-based commission linked to team output and revenue generation
- Accelerators for exceeding quarterly targets
- Additional focus on MA-to-instruction conversion quality
Essential
- 3+ years’ experience leading sales teams (10+ people)
- Proven track record of improving conversion rates and driving revenue growth
- Experience in a phone-based or contact centre sales environment
- Strong commercial and analytical mindset
- A leadership style that balances high standards with team development
Desirable
- Background in property, estate agency, mortgages, or conveyancing
- Experience scaling lead generation or business development functions
- CRM and revenue operations experience
- Experience managing Team Leaders
Benefits
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Head of Property Services in London employer: Campions
Contact Detail:
Campions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and sales sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to leadership and team performance. Think about how your experience aligns with their goals, and be ready to share specific examples of your past successes.
✨Tip Number 3
Showcase your coaching skills! As a potential leader, highlight your ability to develop teams and improve performance. Share stories about how you’ve successfully implemented training programmes or enhanced team dynamics in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success in the property services sector.
We think you need these skills to ace Head of Property Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Property Services. Highlight your leadership experience, especially in sales teams, and showcase any achievements that demonstrate your ability to drive revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that align with our key responsibilities, like coaching and developing teams or optimising processes.
Showcase Your Commercial Mindset: We’re looking for someone with a strong commercial and analytical mindset. In your application, include examples of how you've improved conversion rates or driven performance in previous roles. Numbers speak volumes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Campions!
How to prepare for a job interview at Campions
✨Know Your Numbers
As a candidate for the Head of Property Services, you should be ready to discuss key performance indicators (KPIs) relevant to the role. Brush up on metrics like conversion rates and revenue growth, and be prepared to share examples of how you've driven these in your previous roles.
✨Showcase Your Leadership Style
This role requires a strong leadership presence. Think about your leadership style and how it aligns with building a high-performance culture. Be ready to discuss specific instances where you've successfully led teams, developed talent, and achieved ambitious targets.
✨Understand the Market
Familiarise yourself with the property market, especially in London. Research current trends, challenges, and opportunities. This knowledge will not only impress your interviewers but also demonstrate your commercial mindset and readiness to drive results.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Prepare examples that highlight your experience in coaching, managing performance, and optimising processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.