At a Glance
- Tasks: Lead and inspire a high-performing lettings team in the heart of Mayfair.
- Company: Join a prestigious estate agency known for its exceptional service.
- Benefits: Enjoy competitive holidays, health plans, and unique perks like birthday leave.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real impact in London's competitive property market while developing your leadership skills.
- Qualifications: 5-10 years in estate agency with strong management experience required.
The predicted salary is between 60000 - 75000 € per year.
Location: Mayfair, London
Hours: Monday – Friday, 8:30am – 6:00pm (Saturday rota)
Salary: DOE
About the Role
An exciting opportunity has arisen for an experienced and ambitious Lettings Manager to lead our prestigious Mayfair office. We are looking for a professional brand ambassador with strong leadership skills and a proven background in residential lettings to drive performance, grow market share, and deliver exceptional customer service in one of London’s most competitive property markets. The successful candidate will be responsible for leading, coaching, and motivating a high-performing lettings team while identifying new business opportunities and maintaining strong relationships with landlords, applicants, and local stakeholders.
Key Responsibilities
- Lead, inspire, and develop a successful lettings team within a fast-paced office environment
- Foster a positive and motivating culture where all team members are supported to achieve their full potential
- Set clear objectives and manage individual and team performance against agreed KPIs and targets
- Drive new business generation and increase market share across Mayfair and surrounding prime central London areas
- Review and monitor office revenue and expenditure against budget
- Produce accurate, consistent, and timely management information and reporting
- Oversee complaint resolution within the branch and manage escalated issues professionally
- Ensure compliance with all company systems, procedures, policies, and current lettings legislation
- Monitor local competitor activity and implement strategies to maximise profitability and office performance
- Build and maintain strong relationships with landlords, applicants, and local business contacts
Skills & Experience
- 5–10 years’ experience within estate agency, ideally within residential lettings
- Minimum 3 years’ management experience within a high-performing agency environment
- Strong knowledge of the Mayfair and Prime Central London property market preferred
- Proven track record of consistently achieving and exceeding sales targets and KPIs
- Excellent market appraisal and conversion rates
- Established network of local business contacts and clients
- Expert understanding of current lettings legislation and industry compliance
- Strong commercial awareness and negotiation skills
- Excellent leadership, communication, and organisational abilities
What We’re Looking For
- A driven and commercially minded leader
- A professional and polished brand ambassador for Chestertons
- A strong people manager who can motivate and develop teams
- Someone passionate about delivering exceptional customer service
- A proactive individual who thrives in a target-driven environment
Benefits
- Employee assistance programme
- Competitive holiday allowance and public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan and a range of other additional benefits that are linked to specific job grades
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Associate Director / Lettings Manager in London employer: Campions
At Campions, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Mayfair, London. Our culture fosters collaboration and growth, providing employees with ample opportunities for professional development while ensuring a supportive atmosphere that values diversity and inclusion. With competitive benefits and a commitment to employee well-being, we empower our team to excel in one of the most prestigious property markets in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director / Lettings Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, local meet-ups, or even coffee catch-ups with fellow lettings professionals. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Showcase your expertise! Create a personal brand on social media platforms like LinkedIn. Share insights about the Mayfair property market and engage with others in the industry to position yourself as a thought leader.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Be ready to discuss how your leadership style aligns with their values and how you can drive performance in their lettings team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team.
We think you need these skills to ace Associate Director / Lettings Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the lettings industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about leading a team and making a difference in the Mayfair property market.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in residential lettings and management. We’re looking for specific examples of how you've driven performance and achieved targets, so don’t hold back on showcasing your successes!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out, and ensure you address all key responsibilities mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Chestertons!
How to prepare for a job interview at Campions
✨Know Your Market
Before the interview, dive deep into the Mayfair and Prime Central London property market. Familiarise yourself with recent trends, key competitors, and any notable changes in legislation. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led and motivated teams in the past. Think about challenges you've faced and how you overcame them. Highlighting your ability to inspire others will resonate well with the hiring team looking for a strong people manager.
✨Demonstrate Customer Service Excellence
Be ready to discuss how you've delivered exceptional customer service in previous roles. Share anecdotes that illustrate your commitment to client satisfaction and how you've handled complaints or difficult situations. This is crucial for a role that emphasises building strong relationships.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and growth opportunities. This shows your enthusiasm for the position and helps you gauge if the company aligns with your values and career goals.
