At a Glance
- Tasks: Lead operations for key clients, ensuring exceptional service and compliance.
- Company: Join Campions, a rapidly growing estate agency group in the UK.
- Benefits: Enjoy competitive holidays, health plans, and a supportive work environment.
- Other info: Be part of a diverse team committed to continuous learning and operational excellence.
- Why this job: Make a real impact by managing complex tenancy transactions and building strong client relationships.
- Qualifications: 3+ years in lettings, strong stakeholder management, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Multi-site / Hybrid
Reporting To: Head of Key Clients
Fixed Term: Contract 6 months
About the Role
We are seeking an experienced and highly organised Key Clients Tenancy Operations Lead to oversee operational delivery across our Key Client portfolio. This role is pivotal in ensuring exceptional service standards, regulatory compliance, efficient tenancy onboarding, and strong client relationships throughout the tenancy lifecycle.
As the operational Subject Matter Expert (SME) for Key Clients, you will provide specialist support on complex tenancy transactions, including corporate and embassy tenancies, renewals, tenancy swaps, rent increases, and bespoke client requirements. You will act as the primary escalation point for operational, compliance, and process-related matters while driving operational excellence across the business.
This is an exciting opportunity for a lettings professional with strong technical expertise, exceptional stakeholder management skills, and a passion for delivering outstanding client service.
Key Responsibilities
- Deliver Exceptional Key Client Service
- Act as the primary operational contact for designated Key Clients.
- Ensure tenancy transactions are progressed efficiently, accurately, and in line with client-specific requirements.
- Build and maintain strong relationships with clients, branches, and internal stakeholders.
- Resolve complex enquiries and escalations professionally and effectively.
- Support client retention and portfolio growth through exceptional service delivery.
- Oversee Complex Tenancy Transactions
- Manage and oversee complex tenancy arrangements, including:
- Corporate tenancies
- Embassy tenancies
- Premier and Super Prime tenancies
- Renewals
- Tenancy swaps
- Rent increases
- Licence agreements
- Non-standard tenancy arrangements
- Review and approve bespoke tenancy documentation, clauses, addendums, surrenders, and associated legal documentation.
- Ensure all transactions comply with legislation, company policies, and client requirements.
- Provide expert guidance on complex tenancy scenarios across the business.
- Compliance, Governance & Risk Management
- Maintain expert knowledge of lettings legislation, Right to Rent requirements, AML obligations, and regulatory developments.
- Conduct regular audits and annual re-checks to ensure compliance and minimise business risk.
- Support updates to tenancy agreements, templates, and operational documentation following legislative changes.
- Identify operational risks and implement effective mitigation strategies.
- Process Improvement & Systems Development
- Support the development and enhancement of tenancy progression systems and platforms.
- Participate in testing, implementation, and rollout of new technologies and operational processes.
- Streamline client-specific workflows to improve efficiency and consistency.
- Create and maintain operational documentation, templates, checklists, and reporting tools.
- Drive continuous improvement initiatives across tenancy operations.
- Training & Knowledge Development
- Deliver training on Key Client processes across branches and operational teams.
- Coach and mentor Tenancy Progressors and colleagues.
- Support onboarding and development programmes for new team members.
- Act as a subject matter expert on tenancy progression, legislation, and Key Client requirements.
- Promote a culture of continuous learning and knowledge sharing.
- Stakeholder Collaboration
- Work closely with Lettings, Property Management, Client Accounts, Compliance, Renewals, and other key departments.
- Support department heads and senior stakeholders on strategic projects and operational reviews.
- Assist branches with complex transactions and client escalations.
- Build strong cross-functional relationships to ensure seamless service delivery.
- Reporting & Portfolio Performance
- Produce and maintain bespoke client reports covering:
- Renewals
- Rent increases
- Compliance requirements
- Certificate tracking
- Portfolio performance
- Operational KPIs
- Monitor service standards and identify opportunities for improvement.
- Support management reporting and operational analysis.
- Assist in developing service level agreements and operational benchmarks.
- Team Contribution
- Foster a collaborative and high-performing team culture.
- Provide support during periods of absence, increased workload, or business change.
- Demonstrate flexibility, accountability, and a proactive approach to problem-solving.
- Act as a role model for professionalism, operational excellence, and customer service.
About You
Essential Skills & Experience
- Minimum 3 years' experience within the lettings sector.
- Extensive knowledge of residential tenancy legislation, processes, and regulatory requirements.
- Strong understanding of institutional and corporate client operational needs.
- Proven experience managing complex and high-value client portfolios.
- Exceptional stakeholder management and relationship-building skills.
- Strong operational and commercial awareness.
- Excellent written and verbal communication skills.
- Ability to interpret, review, and draft non-standard tenancy documentation.
- Strong analytical and problem-solving capabilities.
- High level of attention to detail and accuracy.
- Experience delivering training, coaching, and mentoring colleagues.
- Advanced knowledge of Reapit.
- Ability to manage multiple priorities in a fast-paced environment.
About The Company
Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Key Clients Tenancy Operations Lead employer: Campions
At Campions, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment that fosters professional growth and development. Our commitment to employee well-being is reflected in our comprehensive benefits package, including competitive holiday allowances, health cash plans, and unique perks like birthday leave and charity matching. Join us in a role that not only challenges you but also allows you to make a meaningful impact within a rapidly growing estate agency group across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Key Clients Tenancy Operations Lead
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Campions for a Kickstart!
Don’t forget to check out our site for temporary roles at Campions. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Key Clients Tenancy Operations Lead
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Campions for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Campions and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Campions
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Campions operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Campions.
