At a Glance
- Tasks: Ensure resident safety, manage contractors, and enhance community engagement through events.
- Company: FirstPort, the UK's leading property management company with over 40 years of experience.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while building a vibrant community.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 17485 - 17485 € per year.
Salary: £17,485.00 per annum, plus benefits
Hours: Monday, Tuesday, Thursday 8am-3.30pm and Friday 8am-12pm (25 hours per week)
Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities:
- Maintain a high profile around the development/office, ensuring our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure.
- Maintain records in line with internal procedures, ensuring all data is protected and kept secure at all times.
- Keep all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents’ family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team/company meetings on a monthly/annual basis.
About you:
- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively.
Visiting Development Manager in Hampshire employer: Campions
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working hours and a commitment to community engagement, employees can enjoy a fulfilling role as a Visiting Development Manager while making a positive impact on residents' lives. The company also provides comprehensive training and development opportunities, ensuring that staff are equipped to excel in their roles and advance their careers within the leading property management firm in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Visiting Development Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FirstPort on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and community building. We want to show that we’re not just qualified, but also genuinely passionate about enhancing residents' experiences.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional yet approachable. A smart outfit can help us feel more confident when meeting potential colleagues.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate our interest in building that sense of community!
We think you need these skills to ace Visiting Development Manager in Hampshire
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your passion for providing exceptional customer service. We want to see how you’ve gone above and beyond in previous roles to create a positive experience for customers.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Visiting Development Manager role.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the posting to show that you understand what we’re looking for and how your skills align with our needs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at FirstPort.
How to prepare for a job interview at Campions
✨Know Your Stuff
Before the interview, make sure you understand FirstPort's mission and values. Familiarise yourself with their services and how they support residents. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
As a Visiting Development Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to resolve issues and create a welcoming environment for residents.
✨Be Ready to Discuss Community Building
Think about ways you've fostered community spirit in previous roles. Be prepared to share ideas on how you would encourage the formation of a Residents Association or plan social events. This shows you're proactive and invested in enhancing the resident experience.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the company. Ask about the team dynamics, how success is measured, or what challenges the development currently faces. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
