At a Glance
- Tasks: Manage properties, ensure safety, and support resident communities.
- Company: FirstPort, a leader in property management with a focus on community.
- Benefits: Competitive pay, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong customer service skills and a passion for community building.
The predicted salary is between 27000 - 28000 € per year.
Location: Forfar, Dundee
Hours: Flexible working, covering various sites as required (0 hours per week)
Salary: £13.45 per hour, plus benefits
Key Details: Field-based position covering a portfolio of properties within a geographic region. A full driving licence and own vehicle are essential.
Responsibilities:
- Maintain a high profile around the development/office, ensuring residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents' family members, local authorities, Doctors, Social Workers, Health Authority etc. as required and appropriate.
- Maintain records in line with internal procedures, ensuring all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day-to-day support and travel to team/company meetings on a monthly/annual basis.
Skills & Experience:
- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT - able to operate Microsoft Office applications, and confident in learning new systems.
- Administration - organised, methodical and experience of keeping accurate records.
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team-oriented, and innovative.
Benefits: We’ll provide you with all the technology, training and support that you need to do your job well. Competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity: We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and onboarding process.
Relief Development Manager in Dundee employer: Campions
At FirstPort, we pride ourselves on being an exceptional employer, offering flexible working hours and a supportive environment for our Relief Development Managers in Forfar, Dundee. Our commitment to employee growth is evident through comprehensive training and development opportunities, alongside competitive salaries and a robust benefits package that includes private medical insurance and exclusive discounts. Join us to be part of a diverse team that values community engagement and prioritises the well-being of both employees and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Development Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Relief Development Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get social! Join relevant groups on platforms like LinkedIn or Facebook where professionals in your field hang out. Engage in discussions, share your insights, and keep an eye out for job postings that might not be advertised elsewhere.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and health & safety. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Relief Development Manager in Dundee
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Relief Development Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills:Since communication is key in this role, give examples of how you've effectively resolved issues or complaints in the past. We love seeing candidates who can demonstrate their ability to connect with others!
Highlight Your Organisational Skills:Being organised is crucial for this position. Share specific instances where you've managed records or coordinated projects successfully. We appreciate candidates who can keep things running smoothly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on the right foot. We’re excited to see what you bring to the table!
How to prepare for a job interview at Campions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Development Manager. Familiarise yourself with the key tasks like maintaining safety, managing contractors, and building community links. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a passion for exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you resolved issues or enhanced the customer experience, as these stories will resonate well with the interviewers.
✨Demonstrate Your Communication Prowess
Effective communication is crucial in this position. Be ready to discuss how you've successfully communicated with various stakeholders, such as residents, family members, and local authorities. Highlight any situations where your communication skills helped resolve conflicts or improve relationships.
✨Prepare for Health & Safety Scenarios
Given the importance of health and safety in this role, brush up on relevant regulations and be prepared to discuss how you've handled emergency situations in the past. This will show that you take safety seriously and are capable of managing challenging circumstances effectively.
