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- Tasks: Lead and inspire a high-performing lettings team in the heart of Mayfair.
- Company: Join a prestigious estate agency known for its exceptional customer service.
- Benefits: Enjoy competitive holidays, health plans, and unique perks like birthday leave.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real impact in one of London's most exciting property markets.
- Qualifications: 5-10 years in estate agency with strong management experience required.
The predicted salary is between 50000 - 60000 £ per year.
Lettings Manager – Mayfair
Location: Mayfair, London
Hours: Monday – Friday, 8:30am – 6:00pm (Saturday rota)
Salary: DOE
About the Role
An exciting opportunity has arisen for an experienced and ambitious Lettings Manager to lead our prestigious Mayfair office. We are looking for a professional brand ambassador with strong leadership skills and a proven background in residential lettings to drive performance, grow market share, and deliver exceptional customer service in one of London’s most competitive property markets. The successful candidate will be responsible for leading, coaching, and motivating a high-performing lettings team while identifying new business opportunities and maintaining strong relationships with landlords, applicants, and local stakeholders.
Key Responsibilities
- Lead, inspire, and develop a successful lettings team within a fast-paced office environment
- Foster a positive and motivating culture where all team members are supported to achieve their full potential
- Set clear objectives and manage individual and team performance against agreed KPIs and targets
- Drive new business generation and increase market share across Mayfair and surrounding prime central London areas
- Review and monitor office revenue and expenditure against budget
- Produce accurate, consistent, and timely management information and reporting
- Oversee complaint resolution within the branch and manage escalated issues professionally
- Ensure compliance with all company systems, procedures, policies, and current lettings legislation
- Monitor local competitor activity and implement strategies to maximise profitability and office performance
- Build and maintain strong relationships with landlords, applicants, and local business contacts
Skills & Experience
- 5–10 years’ experience within estate agency, ideally within residential lettings
- Minimum 3 years’ management experience within a high-performing agency environment
- Strong knowledge of the Mayfair and Prime Central London property market preferred
- Proven track record of consistently achieving and exceeding sales targets and KPIs
- Excellent market appraisal and conversion rates
- Established network of local business contacts and clients
- Expert understanding of current lettings legislation and industry compliance
- Strong commercial awareness and negotiation skills
- Excellent leadership, communication, and organisational abilities
What We’re Looking For
- A driven and commercially minded leader
- A professional and polished brand ambassador for Chestertons
- A strong people manager who can motivate and develop teams
- Someone passionate about delivering exceptional customer service
- A proactive individual who thrives in a target-driven environment
Benefits
- Employee assistance programme
- Competitive holiday allowance and public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan and a range of other additional benefits that are linked to specific job grades
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Associate Director / Lettings Manager in City of Westminster employer: Campions
Contact Detail:
Campions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director / Lettings Manager in City of Westminster
✨Tip Number 1
Network like a pro! Attend local property events or industry meet-ups in Mayfair to connect with potential employers and other professionals. Remember, it’s all about who you know, so don’t be shy!
✨Tip Number 2
Show off your expertise! Prepare a portfolio showcasing your achievements in lettings management, including any impressive KPIs you've smashed. This will help you stand out as a strong candidate when chatting with hiring managers.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, reach out directly. A friendly email or LinkedIn message expressing your interest can go a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team at Campions.
We think you need these skills to ace Associate Director / Lettings Manager in City of Westminster
Some tips for your application 🫡
Show Your Leadership Skills: As a Lettings Manager, we want to see your leadership flair right from the start. Share examples of how you've inspired and developed teams in your previous roles. Highlighting your ability to motivate others will definitely catch our eye!
Know Your Market: Make sure to demonstrate your knowledge of the Mayfair and Prime Central London property market. We love candidates who can talk about local trends and competition, so do your homework and show us you’re on top of your game!
Be Customer-Focused: Exceptional customer service is key for us at StudySmarter. In your application, share stories that showcase your commitment to clients and how you've gone above and beyond to meet their needs. This will show us you're the right fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Campions
✨Know Your Market
Before the interview, dive deep into the Mayfair and Prime Central London property market. Familiarise yourself with recent trends, key competitors, and any notable changes in legislation. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led and motivated teams in the past. Think about challenges you've faced and how you overcame them. Highlighting your ability to inspire others will resonate well with the hiring team looking for a strong people manager.
✨Demonstrate Customer Service Excellence
Be ready to discuss how you've delivered exceptional customer service in previous roles. Share anecdotes that illustrate your commitment to client satisfaction and how you've handled complaints or difficult situations. This is crucial for a role that emphasises building strong relationships.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and growth opportunities. This shows your enthusiasm for the position and helps you gauge if the company aligns with your values and career goals.