At a Glance
- Tasks: Manage residential developments, ensuring safety and community engagement.
- Company: FirstPort, the UK's leading property management company with over 40 years of experience.
- Benefits: Competitive salary, rent-free accommodation, private medical insurance, and gym discounts.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in residents' lives while building a vibrant community.
- Qualifications: Passion for customer service, strong communication skills, and IT proficiency.
The predicted salary is between 23205 - 23205 £ per year.
Location: Westbourne, Bournemouth, Dorset
Salary: £23,205.00 per annum, plus benefits
Hours: Monday-Friday 9am-5pm (35 hours per week)
Live-in position: rent-free accommodation provided
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
Main Responsibilities:
- Maintain a high profile around the development/office, ensuring our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure, maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Keep all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents’ family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team/company meetings on a monthly/annual basis.
About you:
- Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety: an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT: able to operate Microsoft Office applications, and confident in learning new systems.
- Administration: organised, methodical and experience of keeping accurate records.
- Personal: an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits:
We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity:
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on‑boarding process.
Residential Development Manager in Bournemouth employer: Campions
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee well-being and community engagement. As a Residential Development Manager in Westbourne, Bournemouth, you will enjoy a rent-free accommodation benefit, competitive salary, and access to exclusive discounts, all while working in a role that fosters personal growth and meaningful connections with residents. With a commitment to diversity and a focus on professional development, FirstPort provides a rewarding environment for those passionate about delivering outstanding customer service.
