At a Glance
- Tasks: Support customers and enhance their experience in residential property management.
- Company: Join FirstPort, a leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Diverse workplace with opportunities for professional development and training.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong communication skills and problem-solving abilities; property management experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (37.5 hours per week)
Why FirstPort?
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
Leadership Principles
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Property Services Specialist, you will have excellent customer service and call handling skills that will contribute to our vision delivering a frictionless customer experience whereby customers can effortlessly connect with us through a channel of their choice and expect a first contact resolution.
Key Responsibilities
- Handle inbound customer contacts professionally, aiming for first contact resolution.
- Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
- Work closely with Property Managers to address customer and development issues quickly and courteously.
- Ensure all interactions meet service level and quality standards.
- Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
- Category all contact accurately to identify service improvement opportunities.
- Regularly update teams with important information to support customer queries.
- Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
- Update internal databases accurately, saving relevant documents in proper locations.
- Manage and document requests for keys, fobs, and permits efficiently.
- Handle credit/debit card payments securely, following company policy.
- Ensure customer information is managed in compliance with GDPR confidentiality standards.
Required Skills & Qualifications
- Confident and clear communicator, both verbally and in writing, with a focus on building relationships and finding solutions.
- Able to work independently or as part of a team.
- Efficient in managing electronic administration and record-keeping.
- Skilled in solving problems and overcoming challenges.
- Good understanding of Health and Safety regulations.
- Capable of working under pressure, with strong time management and prioritisation skills.
- Excellent IT skills, social media knowledge, and familiarity with new technology.
- Property management experience is a plus, but full training will be provided.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.
Property Services Specialist in Birmingham employer: Campions
FirstPort is an exceptional employer dedicated to redefining excellence in residential property management. With a strong focus on professional growth, we offer accredited training and a supportive work culture that values collaboration and innovation. Located in Birmingham, our team enjoys competitive salaries, comprehensive benefits, and a commitment to diversity, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Specialist in Birmingham
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Campions.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Campions? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Campions's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Services Specialist in Birmingham
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Services Specialist role at Campions, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Campions
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Campions operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Campions. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Campions.
