At a Glance
- Tasks: Manage tenanted properties and deliver exceptional customer service.
- Company: Dynamic lettings services company focused on customer satisfaction.
- Benefits: Competitive salary, flexible hybrid working, and training opportunities.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a team that values your input and enhances customer experiences.
- Qualifications: Strong communication skills and a passion for service delivery.
The predicted salary is between 23500 - 23500 £ per year.
Hours: Monday to Friday, 09:00 - 17:00
Location: Worcester / Hybrid
Salary: £23,500 per annum
To carry out administrative tasks associated with the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.
Key Accountabilities
- Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
- Customer contact - clients, tenants, leaseholders, agents and contractors
- Management of the referencing process
- Preparation of tenancy documentation
- Instruction and management of maintenance
- Rent reviews and notices
- Statutory compliance
- Deposit administration in line with current legislation
- Other ad hoc duties associated with tenancy management
Communication
- Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
- To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
- To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
Customer Experience
- To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
- Take ownership of the customer experience through visible and accessible property management services with personal intervention.
- Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
- Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
Our People
- Maximise training and development opportunities, to keep abreast of recent landlord and tenant legislation, safety regulations and the latest management practices engaging fully with development opportunities in order to reach potential and achieve career development.
- Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
- Adopt a flexible approach in the team so as to take on other such other duties as the Company or Lettings Services Team Leader may from time to time reasonably require.
Administrator Part-time Learning Disabilities in Worcester employer: Campions Group
Join our dynamic team as a Customer Account Administrator in Hampton Hill, where we prioritise employee growth and a supportive work culture. Enjoy a competitive salary of £30,000, flexible hybrid working options, and the opportunity to develop your skills in a collaborative environment that values attention to detail and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator Part-time Learning Disabilities in Worcester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Campions Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Campions Group and let us see your personality shine through!
We think you need these skills to ace Administrator Part-time Learning Disabilities in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Campions Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Campions Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Campions Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Campions Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Campions Group will surely appreciate.
