At a Glance
- Tasks: Manage properties, troubleshoot maintenance issues, and support clients with excellent service.
- Company: Join Chase Buchanan, a brand committed to client care and teamwork.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Other info: Embrace diversity and inclusivity in a dynamic workplace with growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 28000 - 32000 € per year.
Location: Hampton Hill
Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)
Salary: £28,000- £32,000 per annum plus benefits
Contract: 12 month FTC
Responsibilities
- Embrace the Chase Buchanan brand and core values
- Protect our Clients Asset and work in their best interests
- Retain Management on the Portfolio
- Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
- The ability to scrutinise quotes on behalf of the client
- Understanding how to add value when sending an inspection report
- Negotiate deposit deduction in a fair and efficient manner, within required timeframes
- Understanding KPI’s required for role
- Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
- Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
- Develop understanding of client accounts and statements
- Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
- Attend weekly 1 : 1 meetings with Senior leadership team
- Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
- Support others growth and development
- Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
- Adhere to department standards
- Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
- Providing guidance on the process of deposit dilapidations
Attributes
- Can work under pressure – understand where to seek support / how to escalated complaints
- Good organisational and time management skills
- Seek work where capacity exists
- Self-awareness of knowledge gaps
- Provide excellent customer service in every interaction with internal colleagues and external clients
- Show high engagement and willingness to learn
Benefits
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan plus a range of other additional benefits that are linked to specific job grades
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Property Manager - Fixed Term in Twickenham employer: Campions Group
At Chase Buchanan, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in Hampton Hill, our team enjoys a hybrid working model after the settling period, competitive benefits including a health cash plan and birthday leave, and a commitment to diversity that ensures every voice is valued. Join us to make a meaningful impact while advancing your career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Fixed Term in Twickenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with Chase Buchanan's brand and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to property management. Think about scenarios where you've successfully handled maintenance issues or negotiated with clients, and be ready to share those stories.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Property Manager - Fixed Term in Twickenham
Some tips for your application 🫡
Show Your Passion for Property Management:When writing your application, let your enthusiasm for property management shine through. We want to see how you embrace the Chase Buchanan brand and values, so share any relevant experiences that highlight your commitment to protecting clients' assets.
Be Specific About Your Skills:Make sure to detail your organisational and time management skills in your application. We’re looking for someone who can handle pressure and knows when to seek support, so give us examples of how you've successfully managed tasks or resolved issues in the past.
Highlight Your Customer Service Experience:Customer service is key in this role, so don’t hold back on sharing your experiences. Talk about how you've provided excellent service to both internal colleagues and external clients, and how you’ve handled challenging situations with grace.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Campions Group
✨Know the Company Inside Out
Before your interview, take some time to really understand Chase Buchanan's brand and core values. Familiarise yourself with their approach to property management and how they protect clients' assets. This will not only show your enthusiasm but also help you align your answers with their expectations.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle key maintenance issues like floods or leaks. Think of specific examples from your past experience where you successfully managed similar situations. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Organisational Skills
Since the role requires excellent time management and organisation, be ready to discuss how you prioritise tasks and manage your workload. You might want to share a method or tool you use to keep track of your responsibilities, especially when it comes to following up on tasks and supporting colleagues.
✨Engage with the Team Spirit
Chase Buchanan values teamwork and supporting others' growth. Be prepared to talk about how you've contributed to team success in previous roles. Highlight any experiences where you’ve collaborated with different departments or helped a colleague, as this will resonate well with their culture.
