At a Glance
- Tasks: Provide top-notch admin support for tenanted properties and enhance customer experiences.
- Company: Dynamic lettings services team in Worcester with a hybrid work model.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Embrace a culture of trust, respect, and innovation while growing your career.
- Why this job: Join us to make a real difference in customer service and property management.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 23500 - 23500 € per year.
We’re looking to hire a proactive and customer-focused Lettings Administrator to join our Lettings Services team. You’ll play a key role in delivering high-quality administrative support across tenanted properties, ensuring processes run smoothly and efficiently. The role involves regular customer interaction, so we’re looking for someone passionate about service excellence, strong communication, and continuously improving the customer experience.
Core tasks will include the following:
- Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
- Customer contact - clients, tenants, leaseholders, agents and contractors
- Management of the referencing process
- Preparation of tenancy documentation
- Instruction and management of maintenance
- Rent reviews and notices
- Statutory compliance
- Deposit administration in line with current legislation
- Other ad hoc duties associated with tenancy management
Key Accountabilities
- Trust - We are open and honest
- Respect - We seek an inclusive environment which promotes empathy and care for each other
- Integrity - We have strong and moral principles. We do as we say
- Innovation - We welcome change as a way to nurture a growth mindset
- Delivery - We work together to deliver the most effective solution in a timely manner
Communication
- Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
- To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
- To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
Customer Experience
- To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
- Take ownership of the customer experience through visible and accessible property management services with personal intervention.
- Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
- Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
Lettings Services Administrator in Redditch employer: Campions Group
Join our dynamic Lettings Services team in Worcester, where we prioritise a culture of trust, respect, and innovation. As a Lettings Services Administrator, you'll benefit from a supportive work environment that encourages professional growth and development, alongside a competitive salary and a hybrid working model. We are committed to delivering exceptional customer service, making this an ideal opportunity for those passionate about enhancing the tenant experience.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Services Administrator in Redditch
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, think about examples from your past experiences where you’ve delivered excellent service. Be ready to share these stories during your interview to demonstrate your passion for service excellence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to engage directly with us. Plus, it gives you a chance to showcase your interest in the role right from the start.
We think you need these skills to ace Lettings Services Administrator in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Services Administrator role. Highlight your relevant experience and skills that match the job description, especially in customer service and administration.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team. Keep it concise but impactful.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Use clear and professional language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Campions Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Services Administrator inside out. Familiarise yourself with key tasks like managing referencing processes and preparing tenancy documentation. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves regular customer interaction, practice how you'll communicate effectively. Think about examples where you've provided excellent customer service or resolved issues. Be ready to discuss how you adapt your communication style based on the customer's needs.
✨Demonstrate Your Problem-Solving Ability
Prepare to share specific examples of how you've tackled challenges in previous roles. Whether it's managing maintenance requests or ensuring compliance with legislation, showing that you can think on your feet will impress the interviewers.
✨Emphasise Teamwork and Collaboration
This position requires working closely with colleagues across departments. Be ready to talk about times when you've collaborated successfully with others. Highlight your ability to contribute to a positive team environment and how you value open communication.
