At a Glance
- Tasks: Manage tenanted properties and deliver exceptional customer service.
- Company: Dynamic lettings services company focused on customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Join a team that values your input and enhances customer experiences.
- Qualifications: Strong communication skills and a passion for service delivery.
The predicted salary is between 23500 - 23500 £ per year.
Lettings Services Administrator
Hours: Monday to Friday, 09:00 - 17:00
Location: Worcester / Hybrid
Salary: £23,500 per annum
To carry out administrative tasks associated with the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.
Key Accountabilities
- Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
- Customer contact - clients, tenants, leaseholders, agents and contractors
- Management of the referencing process
- Preparation of tenancy documentation
- Instruction and management of maintenance
- Rent reviews and notices
- Statutory compliance
- Deposit administration in line with current legislation
- Other ad hoc duties associated with tenancy management
Communication
- Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
- To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
- To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
Customer Experience
- To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
- Take ownership of the customer experience through visible and accessible property management services with personal intervention.
- Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
- Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
Our People
- Maximise training and development opportunities, to keep abreast of recent landlord and tenant legislation, safety regulations and the latest management practices engaging fully with development opportunities in order to reach potential and achieve career development.
- Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
- Adopt a flexible approach in the team so as to take on other such other duties as the Company or Lettings Services Team Leader may from time to time reasonably require.
Administrator in Redditch employer: Campions Group
Join our dynamic team as a Customer Account Administrator in Hampton Hill, where we prioritise employee growth and a supportive work culture. Enjoy a competitive salary of £30,000, flexible hybrid working options, and the opportunity to develop your skills in a collaborative environment that values attention to detail and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Redditch
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Campions Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Campions Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Campions Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Administrator in Redditch
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Administrator role at Campions Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Campions Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Campions Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Campions Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Campions Group.
