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For Companies At a Glance
- Tasks: Manage property portfolios, troubleshoot maintenance issues, and ensure compliance.
- Company: Join Chestertons, a historic estate agency with over 200 years of innovation in London property.
- Benefits: Enjoy hybrid work options, holiday allowance, health cash plans, and birthday leave.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in property management.
- Qualifications: Previous property management experience and strong customer service skills are essential.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 32000 - 34000 £ per year.
Chestertons Estate Agency
Property Manager
Location: Islington
Hours: 40 hours per week, Monday – Friday (hybrid role after settling period)
Salary: £32,000 – £34,000 + Commission
We are recruiting a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous property management experience and thrive under pressure. We seek an energetic individual who delivers exceptional service in a fast-paced, high-volume environment.
Main Duties
- Embrace the Chestertons brand and core values
- Protect clients\’ assets and work in their best interests
- Retain management on the portfolio
- Prioritize and troubleshoot maintenance issues (floods, boilers, leaks, appliances)
- Scrutinize quotes on behalf of clients
- Add value when sending inspection reports
- Negotiate deposit deductions fairly and efficiently within timeframes
- Understand KPIs for the role
- Consistently note on RPS and attach documents to the letters folder
- Set and follow up on tasks for issue management and team support
- Develop understanding of client accounts and statements
- Participate in local branch meetings and fulfill inspection requirements
- Attend weekly 1:1 meetings with senior leadership
- Coordinate with supporting departments (lettings, compliance, accounts, tenancy progression)
- Support team growth and development
- Ensure portfolio compliance (EICR, Gas Safety Certificates)
- Adhere to department standards
- Inform tenants and landlords about tenancy end processes
- Guide clients on deposit dilapidation processes
Attributes
- Ability to work under pressure and escalate issues appropriately
- Strong organizational and time management skills
- Proactive in seeking capacity-appropriate work
- Self-aware of knowledge gaps
- Excellent customer service skills
- High engagement and willingness to learn
About The Company
Chestertons: Over 200 years of history, with 30+ London branches, known for innovation and reputation in London property.
Campions: Rapidly growing UK sales and lettings group, including brands like Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, managing thousands of properties annually.
Perks and Benefits
Employee assistance, holiday allowance + public holidays, charity matching, eye care contributions, flu vouchers, birthday leave, health cash plan, and more.
We are an equal opportunities employer committed to diversity and inclusion, considering all applications regardless of ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability.
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Property Manager - Chestertons employer: Campions Group
Contact Detail:
Campions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager - Chestertons
✨Tip Number 1
Familiarise yourself with Chestertons' brand values and mission. Understanding their approach to property management will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your knowledge of property management regulations and best practices, especially around compliance issues like EICR and Gas Safety Certificates. This will show your commitment to maintaining high standards in the role.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully managed maintenance issues or negotiated deposit deductions. Being able to share specific instances will highlight your problem-solving skills and customer service abilities.
✨Tip Number 4
Network with current or former employees of Chestertons if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Property Manager - Chestertons
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant property management experience. Focus on your ability to handle maintenance issues, manage client accounts, and deliver exceptional customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Property Manager position at Chestertons. Mention specific examples of how you've thrived under pressure in previous roles and how you align with their core values.
Showcase Your Skills: Emphasise your organisational and time management skills in your application. Provide examples of how you've successfully managed multiple tasks or projects simultaneously, especially in high-volume environments.
Research the Company: Familiarise yourself with Chestertons' history, values, and recent developments in the property market. This knowledge will help you tailor your application and demonstrate your genuine interest in the company during the interview process.
How to prepare for a job interview at Campions Group
✨Showcase Your Property Management Experience
Make sure to highlight your previous property management experience during the interview. Be prepared to discuss specific challenges you've faced and how you successfully managed them, as this role requires someone who thrives under pressure.
✨Demonstrate Your Customer Service Skills
Chestertons values exceptional service, so be ready to share examples of how you've gone above and beyond for clients in the past. This will show that you understand the importance of client satisfaction in property management.
✨Understand the Role's KPIs
Familiarise yourself with the key performance indicators (KPIs) relevant to the Property Manager role. Being able to discuss how you can meet or exceed these KPIs will demonstrate your commitment to achieving results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to maintenance issues, tenant relations, and compliance. Practising your responses to these types of questions will help you articulate your problem-solving skills effectively during the interview.
