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For Companies At a Glance
- Tasks: Manage properties, resolve maintenance issues, and deliver exceptional service to clients.
- Company: Join Chestertons, a respected London estate agency with over 200 years of experience.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Why this job: Be part of a dynamic team and make a real impact in property management.
- Qualifications: Previous property management experience and strong organisational skills required.
- Other info: Embrace a diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 32000 - 34000 £ per year.
We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.
Responsibilities
- Embrace the Chestertons brand and core values
- Protect our Clients Asset and work in their best interests
- Retain Management on the Portfolio
- Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
- The ability to scrutinise quotes on behalf of the client
- Understanding how to add value when sending an inspection report
- Negotiate deposit deduction in a fair and efficient manner, within required timeframes
- Understanding KPI’s required for role
- Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
- Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
- Develop understanding of client accounts and statements
- Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
- Attend weekly 1:1 meetings with Senior leadership team
- Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
- Support others growth and development.
- Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
- Adhere to department standards
- Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
- Providing guidance on the process of deposit dilapidations
Attributes
- Can work under pressure – understand where to seek support / how to escalate complaints
- Good organisational and time management skills
- Seek work where capacity exists
- Self-awareness of knowledge gaps
- Provide excellent customer service in every interaction with internal colleagues and external clients
- Show high engagement and willingness to learn
About Us
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
Note: We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Property Manager employer: Campions Group
Contact Detail:
Campions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Property Manager role. You never know who might have the inside scoop on an opening at Chestertons or elsewhere.
✨Tip Number 2
Prepare for interviews by researching common property management scenarios. Brush up on how you'd handle maintenance issues or negotiate deposit deductions. This will show potential employers that you’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your customer service skills! During interviews, share examples of how you've gone above and beyond for clients in the past. This is key for a role where exceptional service is a must.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Chestertons team. Let’s get you that Property Manager position!
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in property management. We want to see how you've thrived under pressure and delivered exceptional service in fast-paced environments.
Embrace Our Values: Familiarise yourself with the Chestertons brand and core values. In your application, reflect how you align with these values and how you can protect our clients' assets while working in their best interests.
Be Detail-Oriented: When discussing your skills, emphasise your attention to detail, especially when it comes to managing maintenance issues and scrutinising quotes. This is crucial for us in ensuring client satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Campions Group
✨Know Your Property Management Stuff
Make sure you brush up on your property management knowledge before the interview. Understand key maintenance issues like floods and leaks, and be ready to discuss how you would handle them. This shows that you're not just familiar with the role but also passionate about it.
✨Show Off Your Customer Service Skills
Since exceptional service is a big deal for Chestertons, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for clients or colleagues, as this will highlight your commitment to their values.
✨Get Organised
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This not only shows your interest in the role but also your ability to manage tasks effectively. Plus, it gives you a chance to clarify any doubts you might have about the position.
✨Understand the Company Culture
Familiarise yourself with Chestertons' brand and core values. During the interview, try to weave these into your answers to show that you align with their culture. This can really set you apart from other candidates who may not have done their homework.
