At a Glance
- Tasks: Support property lettings with admin, customer service, and sales tasks in a dynamic office.
- Company: Join Chestertons, a respected London estate agency with over 200 years of experience.
- Benefits: Enjoy competitive salary, holiday allowance, and unique perks like birthday leave and health plans.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact in the thriving property market while developing your skills.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced environment.
The predicted salary is between 21000 - 30000 £ per year.
Location: London
Hours: Office based Monday to Friday with 1 day working from home once settled.
Salary: £26,500 + commission
Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you’re eager to make an impact in the thriving world of property lettings, we want to hear from you!
Overview Of Key Duties
- Administrative Support
- Document Management: Handle documentation related to property sales, including listings and pre-offer information.
- Data Entry: Update and maintain databases with property details, client information, and transaction records.
- Scheduling: Coordinate client appointments, property viewings, and manage the office calendar.
- Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.
- Customer Service
- Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services.
- Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.
- Sales Support
- Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in office.
- Promotional Activities: Support marketing efforts, including preparing promotional materials and organising local events.
- Reporting: Generate and distribute sales performance reports to the management team.
- Operational Tasks
- Office Management: Keep the office organised, stocked with supplies, and ensure a professional environment.
- Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
- Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.
- Technology and Tools
- CRM Systems: Utilise CRM systems to track client interactions and manage data efficiently.
- Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.
About The Company
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Office Coordinator - Lettings employer: Campions Group
Campions Group is an excellent employer, offering a dynamic work environment in South West London where experienced property managers can thrive. With competitive pay, generous holiday allowances, and comprehensive health plans, we prioritise employee well-being and growth, fostering a culture of collaboration and support that empowers our team to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator - Lettings
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the property lettings world. A personal recommendation can go a long way in landing that Office Coordinator role.
✨Tip Number 2
Prepare for the interview by researching Chestertons and understanding their values. Show us you’re not just another candidate; demonstrate your passion for exceptional customer service and how you can contribute to their dynamic team.
✨Tip Number 3
Practice common interview questions related to administrative support and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show us that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Office Coordinator - Lettings
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about exceptional customer service, make sure to highlight any relevant experience in your application. We want to see how you've gone above and beyond for clients in the past!
Be Organised and Detail-Oriented:As an Office Coordinator, you'll be juggling multiple tasks. Use your application to demonstrate your organisational skills and attention to detail. Mention any tools or methods you use to stay on top of things!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Campions Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Chestertons and its role in the property lettings market. Research their services, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Office Coordinator, exceptional customer service is key. Prepare examples of how you've handled client interactions or resolved issues in the past. Be ready to discuss specific situations where you went above and beyond to ensure client satisfaction.
✨Demonstrate Organisational Skills
Since the role involves managing various tasks, be prepared to talk about your organisational strategies. Share how you prioritise tasks, manage your time effectively, and keep everything running smoothly in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for document management, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
