At a Glance
- Tasks: Provide top-notch admin support for tenanted properties and enhance customer experiences.
- Company: Dynamic lettings agency focused on service excellence and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Embrace a culture of trust, respect, and continuous improvement.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 23500 - 23500 € per year.
Location: Worcester / Hybrid
Salary: £23,500 per annum
Hours: Monday to Friday 9am - 5pm
We’re looking to hire a proactive and customer-focused Lettings Administrator to join our Lettings Services team. You’ll play a key role in delivering high-quality administrative support across tenanted properties, ensuring processes run smoothly and efficiently. The role involves regular customer interaction, so we’re looking for someone passionate about service excellence, strong communication, and continuously improving the customer experience.
Core tasks will include the following:
- Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
- Customer contact - clients, tenants, leaseholders, agents and contractors
- Management of the referencing process
- Preparation of tenancy documentation
- Instruction and management of maintenance
- Rent reviews and notices
- Statutory compliance
- Deposit administration in line with current legislation
- Other ad hoc duties associated with tenancy management
Key Accountabilities
- Trust - We are open and honest
- Respect - We seek an inclusive environment which promotes empathy and care for each other
- Integrity - We have strong and moral principles. We do as we say
- Innovation - We welcome change as a way to nurture a growth mindset
- Delivery - We work together to deliver the most effective solution in a timely manner
Communication
- Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
- To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
- To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
Customer Experience
- To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
- Take ownership of the customer experience through visible and accessible property management services with personal intervention.
- Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
- Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible.
Lettings Services Administrator employer: Campions Group
As a Lettings Services Administrator in Worcester, you will thrive in a dynamic and supportive work environment that prioritises customer service excellence and employee growth. Our company fosters a culture of trust, respect, and innovation, offering opportunities for professional development while ensuring a healthy work-life balance with hybrid working options. Join us to be part of a team that values your contributions and is committed to delivering outstanding service to our clients and tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Services Administrator
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you understand how you can contribute to improving the customer experience. Think about what you’d like to know about their processes or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Lettings Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Services Administrator role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you align with our values of trust, respect, and integrity. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since this role involves regular customer interaction, make sure to demonstrate your strong communication skills in your application. Whether it's through clear language or examples of past experiences, we want to know how you connect with others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Campions Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Services Administrator inside out. Familiarise yourself with key tasks like managing referencing processes and preparing tenancy documentation. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves regular customer interaction, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated with clients or resolved issues. This will demonstrate your strong communication skills and your passion for service excellence.
✨Emphasise Customer Experience
Be prepared to discuss how you would enhance the customer experience in this role. Share specific ideas on how to build relationships with clients and manage their expectations. This shows that you’re not just about getting the job done, but also about making a positive impact on customers.
✨Demonstrate Your Proactivity
Highlight instances where you've taken initiative in previous roles. Whether it was improving a process or addressing a customer concern before it escalated, showing that you can think ahead and act proactively will resonate well with the interviewers looking for someone who fits their team culture.
