IT Field Engineer

Location: London - Traveling across different sites

Hours: 35 hours per week Monday to Friday

Salary: £30,000 - £32,000

The Role

The Field Engineer plays a crucial role in providing technical support and ensuring the smooth operation of desktop systems and applications within an organisation. This position is responsible for resolving escalated desktop-related issues, managing, and maintaining desktop infrastructure, and delivering high-quality support services to end-users. You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites.

Main Responsibilities

• Your role will involve diagnosing and resolving 1st and 2nd line technical issues such as desktop-related issues, deploying hardware, troubleshooting networks and ensuring seamless onsite coverage across the different locations.
• Provide 1st and 2nd line IT support remotely (travelling to our different offices/sites) and onsite.
• Collaborate with the wider IT team to resolve cross-functional technical issues and participate in improvement projects.
• Create and update technical documentation, including knowledge base articles, standard operating procedures and user guides for knowledge sharing across the teams.
• Asset management including building, configuring, managing and maintaining laptops, mobiles and other IT hardware through Microsoft Intune and other applications.
• Work in line with business processes and workflows such as incident, service request, problem and change management.
• Manage user accounts in standard applications such as Microsoft 365, Active Directory, Azure and bespoke business applications.
• Complete training and contribute to continuous improvement efforts, both personal and professional.

What We're Looking For:

• Strong communication and customer service skills, capable of engaging with individuals at all levels to ensure customer satisfaction is consistently achieved and maintained.
• Self-motivated with the ability to prioritise tasks independently.
• An analytical thinker who troubleshoots and solves technical issues efficiently and effectively.
• A minimum of two years’ experience working in an IT Support role.
• Good understanding of networking concepts, protocols and troubleshooting techniques.
• A team player, someone who can actively participate and contribute across multiple IT teams.

Desirable Qualifications and Experience

• A relevant qualification to the role, such as an Apprenticeship or a bachelor’s degree in computing.
• ITIL v4 Foundation Certificate.
• Networking certifications such as CompTIA N+, CCENT, and CCNA are beneficial, or there is a willingness to obtain these qualifications.
• Familiarity with scripting languages, such as PowerShell, to automate desktop management tasks is advantageous.
• Someone located a short distance from our offices and branches in central London.

About The Company

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.