At a Glance
- Tasks: Lead the development of digital systems and enhance customer experiences across the Group.
- Company: Join Campions, a fast-growing sales and lettings agency group in the UK.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Other info: Be part of a diverse and inclusive workplace that values every applicant.
- Why this job: Make a real impact by driving digital transformation and improving customer service.
- Qualifications: Experience in CRM management, ideally with Reapit, and strong stakeholder engagement skills.
The predicted salary is between 50000 - 60000 £ per year.
This role requires a strategic and delivery-focused Digital Systems Manager to lead the development and enhancement of our digital systems across the Group, including our core CRM (Reapit), 3rd-party integrations, Customer Portal, and Software. This pivotal role will drive the digital roadmap to support operational alignment, customer service excellence, growth, and compliance, ensuring our systems are aligned to business priorities and deliver measurable value.
As the bridge between business stakeholders, technology partners, and 3rd-party providers, the ideal candidate will possess a blend of strategic thinking, hands-on operational knowledge, and excellent stakeholder management skills. Reporting into the Head of Programmes, Digital and Systems, this role has one direct report.
Main Responsibilities- Product Ownership & Strategy
- Develop and own the digital systems strategy and roadmap across the Group, covering Reapit CRM, customer portal, and integrated 3rd-party platforms.
- Define and prioritise digital initiatives to support business growth, operational efficiency, and regulatory compliance.
- Act as the primary liaison between internal business teams, technology partners, and external vendors (including Reapit and other key suppliers).
- Stakeholder Management
- Work closely with senior leadership, department heads, and operational teams to gather business requirements and align priorities.
- Translate business needs into actionable product features, workflows, and solutions.
- Facilitate discovery sessions, stakeholder interviews, and continuous feedback loops to ensure product decisions are data and user driven.
- Delivery & Change Management
- Lead CRM configuration, enhancement and alignment projects in collaboration with internal teams, Reapit, and other 3rd-party suppliers.
- Partner with the Emeria Group CRM support function to support end-to-end testing, UAT, training, and rollout of new modules or features.
- Ensure smooth implementation and adoption of changes through structured change management processes.
- Governance & Compliance
- Champion high standards of data quality, CRM governance, and GDPR compliance.
- Define and maintain business rules, permission structures, and user role frameworks within Reapit.
- Support Oversight
- Work with the Emeria Group CRM support function to maintain service levels and resolve system issues promptly.
- Feedback to Group on system performance and manage escalations or major release planning in conjunction with Reapit and internal stakeholders.
- Proven experience working in CRM management or optimisation, ideally within estate agency, lettings, or property sector.
- Hands-on experience with Reapit CRM is highly desirable.
- Strong understanding of Customer Journeys and the interface with CRM systems, customer portals, and 3rd-party integrations.
- Experience defining roadmaps, leading digital initiatives, and managing product backlogs and prioritisation.
- Experience in the development of target operating models.
- Excellent communication and stakeholder engagement skills, with a strong ability to translate business needs into system requirements.
- Knowledge of GDPR and other relevant regulatory frameworks impacting CRM and customer data.
- Familiarity with change management practices.
- Strong analytical mindset with experience defining and tracking KPIs and performance metrics.
About The Company: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a DifferenceBenefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Digital Systems Manager employer: Campions Group
Campions is an exceptional employer, offering a dynamic work environment in Euston with a strong focus on employee growth and inclusivity. As a Digital Systems Manager, you will play a pivotal role in shaping our digital landscape while enjoying a competitive salary, generous benefits, and a culture that values diversity and collaboration. With opportunities for professional development and a commitment to employee well-being, Campions stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Campions Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Campions Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Campions Group!
✨Direct Apply to Campions Group
Let's not forget to apply directly through the Campions Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Systems Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Campions Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Campions Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Campions Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
