At a Glance
- Tasks: Design and deliver impactful learning experiences to boost performance across our estate agency network.
- Company: Join a dynamic team focused on developing talent in the estate agency sector.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference by enhancing skills that lead to better customer outcomes.
- Qualifications: Experience in Learning & Development or training roles, with strong facilitation skills.
The predicted salary is between 39000 - 45000 € per year.
Location: Euston / Hybrid
Salary: £39,000 - £45,000
Hours: Monday to Friday, 09:00 – 17:00
Contract: 12 month FTC
About the Role
Are you passionate about developing people and improving performance where it really matters? We’re looking for an L&D Specialist to design and deliver high-impact, practical learning across our estate agency network. This is a hands-on role combining facilitation, coaching, and learning design. All underpinned by a structured skills framework and driven by real business performance outcomes.
You’ll work closely with leaders and frontline teams to build capability in sales, lettings, property management, compliance, and leadership, ensuring learning translates directly into better customer outcomes and stronger commercial performance.
Key Responsibilities
- Partner with senior leaders and operational managers to identify capability gaps using KPIs, customer insight, and compliance data
- Translate performance data into clear, prioritised learning and development needs aligned to business objectives
- Design and deliver engaging, practical, skills-based training across Sales, Lettings, Property Management, and Branch Management roles
- Create blended learning solutions including workshops, virtual sessions, coaching guides, role plays, job aids, and microlearning content
- Facilitate high-impact training sessions focused on real-world application and measurable performance improvement
- Deliver structured onboarding programmes that accelerate new starter confidence, capability, and speed to competence
- Support acquisition onboarding, ensuring smooth integration of new colleagues into systems, standards, and culture
- Design and deliver targeted performance booster programmes focused on key commercial skills such as conversion, pipeline, and negotiation
- Provide live coaching in branch environments, including call listening, valuations, shadowing, and structured feedback
- Embed compliance, customer experience, and professional standards across all learning activity (CPRs, AML, TPO/PRS, Propertymark)
- Measure and evaluate learning impact using behavioural and business metrics, continuously refining programmes to improve performance outcomes
Skills & Experience
- Proven experience in Learning & Development, estate agency, or a performance-focused training role
- Strong track record of designing and delivering training that drives measurable behavioural and performance improvement
- Confident facilitator with experience delivering engaging, practical, skills-based training in live and virtual environments
- Ability to translate business KPIs, customer insight, and compliance data into clear learning priorities
- Strong stakeholder management skills, with experience influencing senior leaders and operational managers
- Commercial awareness of estate agency performance drivers including conversion, pipeline management, fees, and customer experience
- Experience building blended learning solutions (workshops, digital content, job aids, role play, microlearning)
- Understanding of onboarding and accelerated performance programmes for new starters and acquisitions
- Knowledge of compliance frameworks including CPRs, AML, Estate Agents Act, and industry codes of practice
- Strong organisational and analytical skills, with the ability to evaluate training impact using data and performance metrics
Learning & Development Specialist in City of London employer: Campions Group
As a Learning & Development Specialist at our Euston-based company, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer a competitive salary, flexible hybrid working arrangements, and the opportunity to make a tangible impact on our estate agency network through innovative training solutions. Join us to be part of a team that values collaboration, continuous improvement, and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of hearing about opportunities that might not even be advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to L&D. Think about how you can showcase your experience in designing and delivering training that drives performance improvement. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. When you find a role that excites you, apply through our website to ensure your application gets the attention it deserves!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Learning & Development Specialist in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Learning & Development Specialist. Highlight your experience in designing and delivering training, especially in estate agency or performance-focused roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about developing people and improving performance. Share specific examples of how you've made an impact in previous roles, and don’t forget to mention your understanding of compliance frameworks.
Showcase Your Facilitation Skills:Since this role involves a lot of facilitation and coaching, make sure to highlight any relevant experiences. Whether it's leading workshops or providing live coaching, we want to know how you engage learners and drive measurable improvements.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Campions Group
✨Know Your Stuff
Before the interview, dive deep into the role of a Learning & Development Specialist. Familiarise yourself with the key responsibilities and skills mentioned in the job description. Be ready to discuss how your past experiences align with their needs, especially around designing and delivering training that drives performance improvement.
✨Showcase Your Facilitation Skills
Since this role involves a lot of facilitation and coaching, prepare to demonstrate your skills in these areas. Think of examples where you've successfully engaged participants in training sessions or workshops. If possible, bring along a mini presentation or a training outline to showcase your approach.
✨Data-Driven Mindset
The company values the ability to translate performance data into learning priorities. Brush up on how you've used KPIs and customer insights in your previous roles to identify training needs. Be prepared to discuss specific metrics you’ve used to measure the impact of your training initiatives.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about their current training programmes, challenges they face, and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
