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- Tasks: Design and deliver impactful learning experiences for our estate agency network.
- Company: Join a dynamic team focused on professional development and real business outcomes.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a difference by enhancing skills that lead to better customer experiences.
- Qualifications: Experience in L&D or training roles, with strong facilitation and design skills.
The predicted salary is between 39000 - 45000 £ per year.
Location: Euston / Hybrid
Salary: £39,000 - £45,000
Hours: Monday to Friday, 09:00 – 17:00
Contract: 12 Month FTC
About the Role
We’re looking for a L&D Specialist to design and deliver high-impact, practical learning across our estate agency network. This is a hands-on role combining facilitation, coaching, and learning design. All underpinned by a structured skills framework and driven by real business performance outcomes.
You’ll work closely with leaders and frontline teams to build capability in sales, lettings, property management, compliance, and leadership, ensuring learning translates directly into better customer outcomes and stronger commercial performance.
Key Responsibilities
- Partner with senior leaders and operational managers to identify capability gaps using KPIs, customer insight, and compliance data
- Translate performance data into clear, prioritised learning and development needs aligned to business objectives
- Design and deliver engaging, practical, skills-based training across Sales, Lettings, Property Management, and Branch Management roles
- Create blended learning solutions including workshops, virtual sessions, coaching guides, role plays, job aids, and microlearning content
- Facilitate high-impact training sessions focused on real-world application and measurable performance improvement
- Deliver structured onboarding programmes that accelerate new starter confidence, capability, and speed to competence
- Support acquisition onboarding, ensuring smooth integration of new colleagues into systems, standards, and culture
- Design and deliver targeted performance booster programmes focused on key commercial skills such as conversion, pipeline, and negotiation
- Provide live coaching in branch environments, including call listening, valuations, shadowing, and structured feedback
- Embed compliance, customer experience, and professional standards across all learning activity (CPRs, AML, TPO/PRS, Propertymark)
- Measure and evaluate learning impact using behavioural and business metrics, continuously refining programmes to improve performance outcomes
Skills & Experience
- Proven experience in Learning & Development, estate agency, or a performance-focused training role
- Strong track record of designing and delivering training that drives measurable behavioural and performance improvement
- Confident facilitator with experience delivering engaging, practical, skills-based training in live and virtual environments
- Ability to translate business KPIs, customer insight, and compliance data into clear learning priorities
- Strong stakeholder management skills, with experience influencing senior leaders and operational managers
- Commercial awareness of estate agency performance drivers including conversion, pipeline management, fees, and customer experience
- Experience building blended learning solutions (workshops, digital content, job aids, role play, microlearning)
- Understanding of onboarding and accelerated performance programmes for new starters and acquisitions
- Knowledge of compliance frameworks including CPRs, AML, Estate Agents Act, and industry codes of practice
- Strong organisational and analytical skills, with the ability to evaluate training impact using data and performance metrics
Learning And Development Specialist in City of London employer: Campions Group
Contact Detail:
Campions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning And Development Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of hearing about opportunities that might not even be advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to L&D. Think about how you can showcase your experience in designing and delivering training that drives performance improvement. We want to see your passion shine through!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. Use our website to find roles that excite you and match your skills. Tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your fit for the role and your enthusiasm for the opportunity.
We think you need these skills to ace Learning And Development Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the L&D Specialist role. Highlight your experience in designing and delivering training, especially in estate agency or performance-focused environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about learning and development. Share specific examples of how you've driven measurable improvements in past roles, and don’t forget to mention your stakeholder management skills.
Showcase Your Training Style: Since this role involves facilitation and coaching, consider including a brief section on your training style. Whether you prefer workshops, virtual sessions, or blended learning, let us know how you engage learners and ensure they achieve real-world application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Campions Group
✨Know Your Stuff
Before the interview, dive deep into the role of an L&D Specialist. Familiarise yourself with the key responsibilities and skills mentioned in the job description. Be ready to discuss how your past experiences align with their needs, especially around designing and delivering training that drives performance improvement.
✨Showcase Your Facilitation Skills
Since this role involves a lot of facilitation and coaching, prepare to demonstrate your skills in these areas. Think of examples where you've successfully engaged participants in training sessions, whether in-person or virtual. You might even want to prepare a mini-presentation or role-play scenario to showcase your approach.
✨Data-Driven Mindset
The company values the ability to translate performance data into learning priorities. Brush up on how you've used KPIs and customer insights in your previous roles to identify training needs. Be prepared to discuss specific metrics you've tracked and how they influenced your training design.
✨Engage with Stakeholders
Strong stakeholder management is crucial for this position. Think about times when you've influenced senior leaders or collaborated with operational managers. Prepare to share these experiences, highlighting how you identified capability gaps and aligned training solutions with business objectives.