At a Glance
- Tasks: Support smooth operations in busy lettings offices and coach team members.
- Company: Join Chestertons, a respected London estate agency with a dynamic culture.
- Benefits: Enjoy competitive holidays, health plans, and unique perks like birthday leave.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact by improving processes and delivering exceptional customer service.
- Qualifications: Experience in property administration and strong organisational skills required.
The predicted salary is between 29700 - 36300 £ per year.
Job Title
Associate Office Coordinator
Location
Canary Wharf
Department
Lettings
Reports To
Branch Manager / Regional Office Coordinator
About The Role
We are looking for an experienced and highly organised Associate Office Coordinator to support the smooth running of our Sales & Lettings operations across one or two busy offices.
This is an excellent opportunity for someone with strong property administration experience who enjoys coaching and supporting colleagues, improving processes, and ensuring consistently high operational standards.
You will act as a key point of support for branch teams, helping to maintain compliance, efficiency, and exceptional customer service.
- Operational Excellence & Consistency
- Ensure administrative processes and procedures are applied consistently across supported offices.
- Promote best practice in documentation, CRM management, and customer service delivery.
- Support offices in maintaining high operational, compliance, and service standards.
- Assist with the implementation of new systems, processes, and regulatory updates.
- Coaching & Team Support
- Coach and mentor Office Coordinators and Senior Coordinators, helping to develop their skills, confidence, and performance.
- Share knowledge, guidance, and practical solutions to operational challenges.
- Provide additional support during busy periods or when operational issues arise.
- Property Administration
- Maintain an in-depth knowledge of property portfolios across supported offices, including:
- Access arrangements
- Key locations
- Occupancy status
- Special property requirements
- Ensure accurate information is maintained to support viewings, marketing activities, compliance requirements, and customer service.
- Stakeholder Collaboration
- Act as a key link between branch offices and regional or head office teams.
- Support effective communication, reporting, and feedback across departments.
- Build strong working relationships with colleagues at all levels.
Essential Skills & Experience
- Strong operational knowledge of sales and/or lettings administration.
- Previous experience supporting, coaching, or mentoring colleagues.
- Excellent organisational skills and attention to detail.
- Strong understanding of compliance and administrative best practice.
- Ability to work confidently across multiple teams or locations.
- Excellent communication and problem-solving skills.
About The Company
Chestertons : Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital.
We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions : Campions is one of the fastest growing sales and lettings agency groups in the UK.
It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us.
At Campions, we are committed to creating a diverse and inclusive workplace.
We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
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Associate Office Coordinator - Lettings employer: Campions Group
Campions Group is an excellent employer, offering a dynamic work environment in South West London where experienced property managers can thrive. With competitive pay, generous holiday allowances, and comprehensive health plans, we prioritise employee well-being and growth, fostering a culture of collaboration and support that empowers our team to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Office Coordinator - Lettings
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Campions Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Campions Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Campions Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Associate Office Coordinator - Lettings
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Associate Office Coordinator - Lettings role at Campions Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Campions Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Campions Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Campions Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Campions Group.
