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- Tasks: Assist customers and manage orders in a fast-paced retail environment.
- Company: Join Camping World, the UK's leading outdoor retail business.
- Benefits: Enjoy staff discounts, free parking, and flexible working hours.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Great communication skills and a friendly attitude are essential.
- Other info: Perfect for those looking to grow in a lively, supportive atmosphere.
The predicted salary is between 12 - 16 £ per hour.
Camping World is a leading independent outdoor retail business, offering the largest outdoor tent displays in the UK and a wide range of outdoor products at competitive prices. Online is a market-leading e-commerce platform with global sales reach.
We have an exciting opportunity for a passionate customer service assistant to join our fast-paced e-commerce and retail business. Playing a key role within the team your key responsibility will be to assist the Customer Service Team Leader in day-to-day administration duties. We require a positive team player with a proven track record of delivering excellence in customer service, who is a great communicator with good time keeping and attendance levels.
Responsibilities:
- Learn and accurately maintain administrative systems already in place to manage and track customer orders
- Develop and manage relationships with new and returning customers by telephone, including dealing with any issues that may arise, order queries and security checks
- Maintain and grow wholesaler and supplier relationships, including any day-to-day administrative tasks
- Daily liaising between the website and stores for issues such as procuring stock, arranging deliveries and collections and various other tasks that may arise
- Taking telephone orders and accurately inputting data
- Adding products to back office system, including text descriptions, image processing and website management
- Assisting with supplier orders and stock figures
- General customer support through systems such as Email, Live Chat and Facebook
Essential skill set required:
- Excellent communication skills both written and verbal
- A polite and friendly telephone manner
- The ability to follow instructions and work within the KPI framework
- Articulate, numerate and PC literate (experience with Microsoft Office and Microsoft Excel preferable)
- A natural problem solver who takes the initiative as the opportunity arises
- Copes well under pressure and within time scales
- Ability to work in a fast-paced & high-growth internet environment within a lively team
Company benefits include:
- Staff training & development
- Free on-site parking
- Contributory pension scheme
- Staff discount
Applying for the position:
If you are interested in applying, please email your current CV complete with a covering letter highlighting why you feel you would be the right choice for this position. We look forward to hearing from you.
Job Types: Part-time, Fixed term contract, Temp to perm
Pay: From £12.21 per hour
Benefits: Company events, Cycle to work scheme, Employee discount, Flexitime, Free parking, On-site parking, Store discount
Ability to commute/relocate: Horsham RH13 6QA: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Customer Service Assistant employer: Camping World
Contact Detail:
Camping World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Camping World. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate that you can handle challenges effectively in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to dive into the e-commerce world with us!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for customer service and why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention any relevant experience.
Tailor Your CV: We want to see how your skills match up with what we’re looking for. Customise your CV to reflect the key responsibilities and skills mentioned in the job description. Show us how you can deliver excellence in customer service!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and let your personality shine through. We love a good communicator!
Apply Through Our Website: To make things easier for us both, apply directly through our website. It’s straightforward and ensures your application lands right where it needs to be. We can’t wait to hear from you!
How to prepare for a job interview at Camping World
✨Know the Company Inside Out
Before your interview, take some time to research Camping World. Understand their products, values, and what sets them apart in the outdoor retail market. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past. Whether it’s resolving an issue or simply providing information, be ready to demonstrate your polite and friendly telephone manner.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems for customers. Be prepared to discuss these scenarios during the interview, as this will highlight your initiative and ability to cope under pressure—qualities that are essential for this fast-paced role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.