At a Glance
- Tasks: Engage with members, handle bookings, and drive membership growth while providing exceptional service.
- Company: Join the world's oldest and largest camping club, promoting outdoor adventures.
- Benefits: Enjoy 28 days leave, a pension scheme, and discounts on Club sites.
- Other info: We value diversity and encourage applications from under-represented groups.
- Why this job: Make a difference in people's camping experiences while developing your customer service skills.
- Qualifications: GCSEs in English and Maths, plus experience in customer service.
The predicted salary is between 25687 - 25687 € per year.
Service Centre Advisor – Fixed Term Contract (May–September)
Hours: 37.5 hours per week; Monday‑Friday 09:00‑17:00 or 09:30‑17:30. Additional: 1 in 4 Saturdays 09:00‑13:00 (May‑Sept) contracted and paid as overtime.
Salary: £25,687.70 per annum.
The Camping and Caravanning Club is the world's oldest and largest club for all forms of camping. We help people enjoy the simple pleasures of camping.
Daily Duties and Responsibilities
- Champion the value of Club membership by confidently communicating its benefits and proactively engaging non‑members to drive membership growth.
- Handle all member and non‑member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service.
- Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member.
- Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team.
- Be confident and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound.
- Use persuasive skills to encourage members to engage more with us or renew their membership.
- Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships.
- Consistently meet and exceed call‑handling KPIs, contributing to the overall performance and success of the Service Centre.
- Drive customer satisfaction in line with Net Promoter Score expectations.
- Recognise when levels of confidentiality are required and remain professional at all times, ensuring compliance with relevant legislation including GDPR and payment processing.
Requirements We’re Looking For
- GCSEs (or equivalent) including English and Maths.
- Competent with Microsoft Office packages.
- Experience working within a busy customer environment or team.
- Experience of customer interactions, service and persuasive skills.
- Good working knowledge, process understanding, and time management.
- Excellent customer-facing, relationship building and interpersonal skills.
- Excellent standard of verbal and written communication, both internally and externally.
- Experience of sales through service and product knowledge.
Benefits
- 28 days annual leave plus bank holidays, with holiday purchase scheme.
- 10% pension (5% employer / 5% employee).
- 3× salary life assurance.
- Employee assistance programme.
- Free staff membership for discounts on Club sites and retail partners.
We are especially keen to encourage expressions of interest from people currently under‑represented within the Club, including those from the LGBTQ+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal‑opportunity employer and are actively committed to promoting equality and diversity, and we expect all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. For this role, you must have evidence of the right to work in the UK.
Applications close: 25 May 2026. Please upload your anonymised CV.
Service Centre Advisor (Fixed Term May-Sept) employer: Camping and Caravanning Club
The Camping and Caravanning Club is an exceptional employer, offering a supportive work culture that values diversity and inclusion while providing meaningful opportunities for personal and professional growth. With competitive benefits such as 28 days of annual leave, a generous pension scheme, and free staff membership for discounts, employees can enjoy a fulfilling work-life balance in a role that champions the joys of camping and community engagement.
Contact Detail:
Camping and Caravanning Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor (Fixed Term May-Sept)
✨Tip Number 1
Get to know the Camping and Caravanning Club inside out! Familiarise yourself with their services and membership benefits so you can chat confidently during interviews. This shows you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice your persuasive skills! Role-play scenarios where you convert enquiries into bookings. The more comfortable you are with these conversations, the better you'll perform when it counts.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, making your job search easier.
We think you need these skills to ace Service Centre Advisor (Fixed Term May-Sept)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for camping and customer service shine through. We want to see how excited you are about the role and how you can contribute to our mission of helping people enjoy the simple pleasures of camping.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. Focus on your customer service skills and any sales experience you have. We love seeing how your background aligns with what we do at StudySmarter!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Service Centre Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised and efficient.
How to prepare for a job interview at Camping and Caravanning Club
✨Know Your Stuff
Make sure you’re well-versed in the Camping and Caravanning Club's offerings. Familiarise yourself with the benefits of membership and be ready to discuss how you can promote these effectively during your interview.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you turned inquiries into bookings or resolved issues, as this will demonstrate your ability to handle member interactions confidently.
✨Practice Persuasion
Since the role involves driving membership growth, think of ways to showcase your persuasive skills. Role-play scenarios where you might need to encourage a non-member to join or convince a member to renew their membership.
✨Be Professional Yet Friendly
During the interview, strike a balance between professionalism and friendliness. This is key for a Service Centre Advisor role, so practice how you can convey warmth while maintaining a professional demeanour.
