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- Tasks: Lead product development and enhance guest experiences in the camping industry.
- Company: Join the world's oldest and largest camping club with a supportive team.
- Benefits: Competitive salary, 28 days annual leave, and opportunities for recognition.
- Why this job: Make a real impact on outdoor experiences and innovate for future campers.
- Qualifications: Experience in product development and strong leadership skills required.
- Other info: Dynamic role with a focus on customer insights and industry trends.
The predicted salary is between 34000 - 50000 £ per year.
The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Product Manager - New Product Development & Guest Experience. The successful candidate will be responsible for developing compelling propositions, making sure our products and services meet the needs of our customers today and in the future.
The role acts as The Club customer and member champion, understanding our customer/member needs. It encompasses working closely with the Head of Research & Insight to distil customer insights and innovate to make The Club experience the best in the category. The role manages the full product lifecycle, from membership proposition to new product development and existing product improvement ensuring that the foundational guest experience standards are met brilliantly and consistently.
37.5 hours per week, Monday‑Friday. Daily duties and responsibilities will include:
- Partner with our Head of Research & Insight to synthesise customer, market and operational data, developing a deep understanding of our customer needs and then ensure that The Club’s customer experience is aligned to maximise the appeal and value The Club brand delivers.
- Oversee end‑to‑end product standards for the Guest Experience, ensuring they meet the needs of different target audiences and site categories through segmentation.
- Develop, communicate and maintain a prioritised outcome‑focused product development roadmap in collaboration with Brand, Acquisition and Performance and Network Performance teams to make sure what we promise can be delivered and we maximise our income from ancillary products.
- Collaborate with the Brand, Acquisition and Performance and IT teams on products that require technical development support, ensuring the user experience supports penetration of ancillary product sales whilst collaborating with operations to ensure we deliver on the experience.
- Identify opportunities to develop new products and introduce product innovation.
- Develop commercial business case to support investment in product development, or present compelling customer‑driven reasons why investment is key to protecting our brand reputation.
- Act as the lead manager on post‑stay customer feedback and ensure that learnings inform and evolve the way we deliver our products and services to our members and customers.
- Stay up to date with the latest industry trends and best practice, applying this to our business.
- Develop robust documentation and roadmap for processes, including specific work instructions, and best practices.
We are looking for the following in applications:
- GCSE/Level 2 equivalent in English.
- Significant experience managing Product Development in a travel or leisure business.
- Experience of taking customer research & insights and translating them into product development plans.
- Working knowledge of email marketing and social media platforms.
- Strong managerial background with a focus on the ability to lead and motivate others.
- Strong commercial awareness and trading focus with a proven track record in devising campaigns that deliver results.
The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus.
Product Development Manager in Coventry employer: Camping and Caravanning Club
Contact Detail:
Camping and Caravanning Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Development Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how your skills can enhance their guest experience. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the role of Product Development Manager. Highlight your ability to translate customer insights into actionable product strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Development Manager in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Development Manager role. Highlight your experience in product development and how it aligns with our mission at The Camping and Caravanning Club.
Showcase Your Insights: We want to see how you’ve used customer insights in your previous roles. Share specific examples of how you've translated research into successful product developments or improvements.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camping and Caravanning Club
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the Camping and Caravanning Club's products and services. Familiarise yourself with their current offerings and think about how you could enhance the guest experience. This will show your genuine interest and help you discuss innovative ideas during the interview.
✨Showcase Your Customer Insight Skills
Prepare examples of how you've used customer insights to drive product development in your previous roles. Be ready to discuss specific instances where you've translated research into actionable plans. This will demonstrate your ability to champion customer needs, which is crucial for this role.
✨Collaborate Like a Pro
Since the role involves working closely with various teams, think of examples that highlight your collaborative skills. Prepare to discuss how you've successfully partnered with different departments to achieve common goals. This will illustrate your ability to work effectively within a team environment.
✨Stay Ahead of Industry Trends
Research the latest trends in the travel and leisure industry, especially those related to camping and outdoor experiences. Bring up these trends during your interview to show that you're proactive and knowledgeable. This will also help you suggest innovative ideas that align with the Club's mission.