Purpose
Would you enjoy working in a beautiful location in the Forest of Dean, within our Café? We’re looking for a café assistant to join us on a bank contract basis to help with our café. The role is to assist in the café servery, garden café, and kitchen so that customers receive a consistently high quality of food and service.
- Support and service customers.
- Provide the highest standards of customer service.
- Be part of a dedicated but fun team that strives to give an exceptional experience to all customers.
- Have a natural and caring ability and be keen to support people with learning or other disabilities in participating in work and society.
Location & Travel
This role will be based at Taurus Crafts in Lydney.
Duties & Responsibilities
Main responsibilities
- Be committed to customer service and the highest standards of service and presentation.
- Greet new customers appropriately, answer any queries they may have and take an accurate record of their orders.
- Be a helpful and supportive team member particularly to people on work experience or training placements in the restaurant.
- Make up customer orders ensuring food hygiene and Health & Safety requirements are followed and comply with portion and presentation guidance.
- Provide customers with their food, beverages, cutlery and check that they are happy with their order.
- Ensure correct procedures are followed in the handling of payments.
- Maintain a fresh and attractive appearance of the premises under the guidelines set by the Manager.
- Undertake any other duties required for the effective operation of the café.
- Assist in the kitchen with pot washing, ensuring all crockery and utensils are clean and put away.
- Assist cleaning the kitchen utilizing a “Clean and you go” philosophy and following Food Hygiene and Health & Safety requirements.
Person Specification
Qualifications
- Good standard level of education (GCSE in Maths & English).
Knowledge & Experience
- Ideally have experience of working within a café environment, but this is not essential.
- Ideally have Barista training but this is not essential as all training will be provided.
- Ideally have experience in operating within a catering environment with minimal supervision.
- Used to dealing with members of the public and visitors and always strive to provide an exceptional customer experience.
- Have good numeracy and literacy skills, some administration experience and basic computer skills.
- Enjoy having fun in a busy environment.
Personal Attributes
- Great communication and customer service skills.
- Proven ability to be honest, dependable and dedicated to the role.
- A “can do” attitude and willingness to ensure all customers and visitors receive a great experience.
- Available to work weekends & School holidays.
- Able to work with and support people with mixed abilities.
- A sense of humour and positive attitude.
Equal Opportunity
Camphill Village Trust is an equal opportunity employer. Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check.
