Camphill Milton Keynes Communities is a charity that provides unique, person-centred support for adults with learning disabilities and autistic spectrum conditions. The council rates Camphill ‘Excellent’, and we offer an environment where staff can grow and develop. Purpose of the Role: We are looking for a friendly, reliable, flexible and enthusiastic Customer Service Assistant to join our Café Workshop team. This role focuses on delivering excellent customer service while creating meaningful learning and participation opportunities for adults with learning disabilities and autism. *Salary: £13.45 per hour (£19,233.50 per annum pro rata).* *Permanent: Monday to Friday, 9:30 am–3:30 pm (27.5hrs PW) (including a 30-minute unpaid break)* Working alongside support staff, you will help create meaningful opportunities for adults with learning disabilities and autism to actively participate across all areas of the Café. Key Responsibilities: * Support adults with learning disabilities and autism to participate in customer-facing café activities * Encourage participants’ communication, confidence and independence * Welcome customers and visitors professionally * Take orders and assist with food and drink service * Maintain a positive customer experience * Assist with till operation, taking telephone bookings, stock replenishment and all other catering activities * Maintain high standards of cleanliness, hygiene and food safety across all areas of the café, including the kitchen, which can include washing up. General Responsibilities: * Maintain confidentiality and data protection standards * Build a professional working relationship with residents, colleagues and relevant professionals * Always represent CMKC in a positive and professional manner * Adhere to the confidentiality procedure * Comply with CMKC and the Code of Conduct for Adult Social Care Workers in England * Comply with CMKC policies and procedures * To work in accordance with the CMKC mission, vision statements, and statement of values The above list of duties is indicative only and not exhaustive. You are expected to carry out all such duties as are reasonably commensurate with the role. Staff Training and Professional Development: * Participate in supervision and appraisal * Attend meetings and training sessions * Complete health and safety, safeguarding and food hygiene training Person Specification – Essential: * Experience in customer service, hospitality, retail or catering * Excellent communication and interpersonal skills * Good organisation and time management * Commitment to inclusion and equality * Basic IT skills Person Specification – Desirable: * Level 2 Food Safety Certificate * Experience supporting adults with learning disabilities and/or autism * Understanding of person-centred support and safeguarding INDAS Pay: £13.45 per hour Benefits: * On-site parking Work Location: In person
Café Customer Assistant in Milton Keynes employer: Camphill Communities
Camphill Milton Keynes Communities is an exceptional employer, offering a supportive and inclusive work environment where staff can thrive while making a meaningful impact in the lives of adults with learning disabilities and autism. With a strong focus on personal development, employees benefit from ongoing training and professional growth opportunities, all within a charity that has been rated 'Excellent' by the council. Join us in our café workshop to not only deliver outstanding customer service but also to foster communication and independence among our participants, all while enjoying a flexible Monday to Friday schedule.
