At a Glance
- Tasks: Deliver excellent customer service while supporting adults with learning disabilities in a café setting.
- Company: Join a charity rated ‘Excellent’ for its supportive and inclusive environment.
- Benefits: Earn £13.45 per hour with on-site parking and opportunities for professional development.
- Other info: Flexible hours, Monday to Friday, with a focus on personal growth and teamwork.
- Why this job: Make a real difference in people's lives while gaining valuable experience in customer service.
- Qualifications: Experience in customer service and a passion for inclusion and equality.
The predicted salary is between 13.45 - 13.45 £ per hour.
Camphill Milton Keynes Communities is a charity that provides unique, person-centred support for adults with learning disabilities and autistic spectrum conditions. The council rates Camphill ‘Excellent’, and we offer an environment where staff can grow and develop.
Purpose of the Role: We are looking for a friendly, reliable, flexible and enthusiastic Customer Service Assistant to join our Café Workshop team. This role focuses on delivering excellent customer service while creating meaningful learning and participation opportunities for adults with learning disabilities and autism.
Salary: £13.45 per hour (£19,233.50 per annum pro rata).
Permanent: Monday to Friday, 9:30 am–3:30 pm (27.5hrs PW) (including a 30-minute unpaid break)
Working alongside support staff, you will help create meaningful opportunities for adults with learning disabilities and autism to actively participate across all areas of the Café.
Key Responsibilities:
- Support adults with learning disabilities and autism to participate in customer-facing café activities
- Encourage participants’ communication, confidence and independence
- Welcome customers and visitors professionally
- Take orders and assist with food and drink service
- Maintain a positive customer experience
- Assist with till operation, taking telephone bookings, stock replenishment and all other catering activities
- Maintain high standards of cleanliness, hygiene and food safety across all areas of the café, including the kitchen, which can include washing up.
General Responsibilities:
- Maintain confidentiality and data protection standards
- Build a professional working relationship with residents, colleagues and relevant professionals
- Always represent CMKC in a positive and professional manner
- Adhere to the confidentiality procedure
- Comply with CMKC and the Code of Conduct for Adult Social Care Workers in England
- Comply with CMKC policies and procedures
- To work in accordance with the CMKC mission, vision statements, and statement of values
The above list of duties is indicative only and not exhaustive. You are expected to carry out all such duties as are reasonably commensurate with the role.
Staff Training and Professional Development:
- Participate in supervision and appraisal
- Attend meetings and training sessions
- Complete health and safety, safeguarding and food hygiene training
Person Specification – Essential:
- Experience in customer service, hospitality, retail or catering
- Excellent communication and interpersonal skills
- Good organisation and time management
- Commitment to inclusion and equality
- Basic IT skills
Person Specification – Desirable:
- Level 2 Food Safety Certificate
- Experience supporting adults with learning disabilities and/or autism
- Understanding of person-centred support and safeguarding
Pay: £13.45 per hour
Benefits: On-site parking
Work Location: In person
Customer Assistant - Cafe - Permanent employer: Camphill Communities
Camphill Milton Keynes Communities is an exceptional employer, offering a supportive and inclusive work environment where staff can thrive while making a meaningful impact in the lives of adults with learning disabilities and autism. With a strong focus on personal development, employees benefit from ongoing training and professional growth opportunities, all within a charity that has been rated 'Excellent' by the council. Join us in our café workshop to not only deliver outstanding customer service but also to foster communication and independence among our participants, all while enjoying a flexible Monday to Friday schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Permanent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Camphill Communities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Camphill Communities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant - Cafe - Permanent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Camphill Communities:Your cover letter is your chance to shine! Tell us why you want to work at Camphill Communities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Camphill Communities!
How to prepare for a job interview at Camphill Communities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
