At a Glance
- Tasks: Deliver excellent customer service while supporting adults with learning disabilities in a café setting.
- Company: Join a charity rated 'Excellent' for its supportive and inclusive environment.
- Benefits: Earn £13.45 per hour with on-site parking and opportunities for professional development.
- Other info: Flexible hours, Monday to Friday, with a friendly team atmosphere.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service and a passion for inclusion are essential.
Camphill Milton Keynes Communities is a charity that provides unique, person-centred support for adults with learning disabilities and autistic spectrum conditions. The council rates Camphill 'Excellent', and we offer an environment where staff can grow and develop.
Purpose of the Role: We are looking for a friendly, reliable, flexible and enthusiastic Customer Service Assistant to join our Café Workshop team. This role focuses on delivering excellent customer service while creating meaningful learning and participation opportunities for adults with learning disabilities and autism.
Salary: £13.45 per hour (£19,233.50 per annum pro rata). Permanent: Monday to Friday, 9:30 am-3:30 pm (27.5hrs PW) (including a 30-minute unpaid break).
Key Responsibilities:
- Support adults with learning disabilities and autism to participate in customer-facing café activities.
- Encourage participants' communication, confidence and independence.
- Welcome customers and visitors professionally.
- Take orders and assist with food and drink service.
- Maintain a positive customer experience.
- Assist with till operation, taking telephone bookings, stock replenishment and all other catering activities.
- Maintain high standards of cleanliness, hygiene and food safety across all areas of the café, including the kitchen, which can include washing up.
General Responsibilities:
- Maintain confidentiality and data protection standards.
- Build a professional working relationship with residents, colleagues and relevant professionals.
- Always represent CMKC in a positive and professional manner.
- Adhere to the confidentiality procedure.
- Comply with CMKC and the Code of Conduct for Adult Social Care Workers in England.
- Comply with CMKC policies and procedures.
- Work in accordance with the CMKC mission, vision statements, and statement of values.
The above list of duties is indicative only and not exhaustive. You are expected to carry out all such duties as are reasonably commensurate with the role.
Staff Training and Professional Development:
- Participate in supervision and appraisal.
- Attend meetings and training sessions.
- Complete health and safety, safeguarding and food hygiene training.
Person Specification - Essential:
- Experience in customer service, hospitality, retail or catering.
- Excellent communication and interpersonal skills.
- Good organisation and time management.
- Commitment to inclusion and equality.
- Basic IT skills.
Person Specification - Desirable:
- Level 2 Food Safety Certificate.
- Experience supporting adults with learning disabilities and/or autism.
- Understanding of person-centred support and safeguarding.
Pay: £13.45 per hour.
Benefits: On-site parking.
Work Location: In person.
Café Customer Assistant employer: Camphill Communities
Camphill Milton Keynes Communities is an exceptional employer, offering a supportive and inclusive work environment where staff can thrive while making a meaningful impact in the lives of adults with learning disabilities and autism. With a strong focus on personal development, employees benefit from ongoing training and professional growth opportunities, all within a charity that has been rated 'Excellent' by the council. Join us in our café workshop to not only deliver outstanding customer service but also to foster communication and independence among our participants, all while enjoying a flexible Monday to Friday schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Café Customer Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Camphill Communities. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Camphill Communities
Don't be shy about reaching out to Camphill Communities directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Café Customer Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Camphill Communities and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Camphill Communities
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
