Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Aftersales & Product Specialist, overseeing vehicle handovers and customer interactions.
- Company: Campersales Limited is a growing dealership in the Motorcaravan market, representing top brands.
- Benefits: Enjoy 23 days holiday, a pension scheme, and a dynamic work environment.
- Why this job: This role offers hands-on experience, a chance to excel in customer service, and a vibrant team culture.
- Qualifications: A-Level education preferred; 2 years in automotive or engineering; customer-facing experience is a plus.
- Other info: Work Monday to Friday, with occasional national exhibition shows in February and October.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to: Directors (Rob & Zoe) & Sales manager
Supporting: Sales Manager, administrator, workshop with 3 Engineers, 1 mechanic
Place of Work: Unit G, Marchants Way, Burgess Hill, West Sussex, RH15 8QY
Type of Employment: Permanent, Full Time
Salary: £35,000 – 40,000
Working Hours: Monday – Friday 08:00 – 17:15; National exhibition shows, usually February & October.
About Us: Campersales Limited is a niche, professional dealership within the Motorcaravan market that has grown steadily over the past 15 years representing high quality recognised brands including Westfalia, Hymer & Eribacar.
Aftersales & Product specialist: A specialist role within the business of overseeing and being responsible for the handover process of the models we retail. Meet, greet and demonstrate all the features of the vehicle and ensure a competent handover. Be an important link between sales, customer and workshop.
Responsibilities: Daily activities include but are not limited to:
- Working with sales to ensure preparation of sold units.
- Dealing with all inbound service enquiries and bookings (Tel, email and face to face)
- Parts Enquiries and ordering
- Warranty processing
- Creating job cards and invoices
- Workshop diary loading using CRM system and Outlook.
- Answering Inbound calls
- Checking in new vehicles
- Liaising and booking external contractors
- General Administration
- Demonstration and handover of vehicles
Summary: Exciting hands on, varied role. Low volume, high value activity. Requires discipline to utilise and contribute skill set within the business. Strive to provide excellence in all we do.
Qualifications and skills required:
- Educated to at least A-Level standard preferred
- Must have experience of working in an automotive workshop or engineering background (2 years)
- Experience of working in a customer facing role preferred.
- Experience of using Microsoft Word and Excel and a CRM system is essential.
- Technically minded.
- Precise with an attention to detail
- Organised
Company Benefits:
- 23 days holiday plus Bank Holidays
- Pension Scheme
Aftersales & Product specialist employer: Campersales Ltd
Contact Detail:
Campersales Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales & Product specialist
✨Tip Number 1
Familiarise yourself with the specific brands and models that Campersales Limited represents, such as Westfalia and Hymer. Understanding their features and benefits will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially within the automotive sector. Be prepared to discuss how you've successfully handled customer inquiries and ensured satisfaction in past positions.
✨Tip Number 3
Showcase your technical skills and familiarity with CRM systems. If you have experience with specific software used in automotive workshops, mention it to demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Think of examples where you've successfully managed multiple tasks or projects, as this role requires a disciplined approach to various responsibilities.
We think you need these skills to ace Aftersales & Product specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles that involved customer interaction or technical knowledge. Emphasise skills that align with the responsibilities of the Aftersales & Product Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in an automotive workshop and how it prepares you for the handover process and customer interactions. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Word, Excel, and any CRM systems you've used. Detail your organisational skills and attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Campersales Ltd
✨Know the Product Inside Out
As an Aftersales & Product Specialist, you'll be expected to demonstrate a deep understanding of the vehicles you'll be working with. Make sure you research the specific models and their features thoroughly so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
This role involves a lot of customer interaction, so be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate clearly and effectively.
✨Demonstrate Technical Knowledge
Given the technical nature of the job, it's important to showcase your automotive knowledge. Be ready to discuss any relevant experience you have in workshops or engineering, and how that can benefit the company.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
