At a Glance
- Tasks: Lead a vibrant team and ensure exceptional customer experiences in our Camper store.
- Company: Join a family-run business with over 145 years of footwear innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Embrace diversity and inclusion in a dynamic, energetic workplace.
- Why this job: Be part of a brand that values creativity, sustainability, and community.
- Qualifications: 2+ years of retail management experience and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always been innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries. Our mission? Walking with purpose, delighting people with a playful, sustainable and responsible walking experience.
About The Role
We are currently looking for a Store Manager to lead our Camper store in Carnaby; an individual who is passionate, proactive, and aligned with our brand values: REAL, IMAGINATIVE, PLAYFUL and CARING. As a Camper Store Manager, your mission will be to attain the objectives in terms of sales, service and business growth. We’re counting on you to offer the full brand experience to our omnichannel consumers, develop the team’s potential and oversee all the operations of the store in order to achieve the best level of customer service and business efficiency.
Your Main Tasks Will Be:
- Customer Experience Management: You will have a crucial role in ensuring that the level of customer satisfaction is met by providing an outstanding service and developing long-term relationships with our customers at an omnichannel level.
- Team Management: You will be taking on the role of leader within the team, actively participating in the recruitment process, acting as a trainer/coach and always inspiring and leading by example.
- Business Results & Efficiency: As a Store Manager you are required to manage the point of sale efficiently, influencing commercial decisions and taking business analysis into account.
- Brand image: You will be responsible for Camper brand image towards our customers, with the aim of ensuring a premium image aligned with the Company’s identity and ESG principles.
- Operational excellence: You will carry out store operations according to the Company’s Policies & Procedures.
About You
You are our perfect match if:
- You are passionate about Retail, in all of its shades (in-store and omnichannel).
- You have minimum 2 years of experience leading a team.
- You are flexible and available to work full-time.
- You inspire people and have a strong team spirit and great energy.
- You are a great communicator and decision-maker and are highly results-oriented.
- You encourage and promote curiosity, diversity and collaboration through your innovative mindset.
- You can speak fluent English. Any additional language will be a plus.
- You have the legal right to work in the European Union without requiring visa sponsorship.
Camper is committed to the principle of equal opportunities to create a diverse and inclusive business. We value the differences that diversity brings to our brand and uphold this as part of our company values. We aim to provide a working environment that fosters inclusion, fairness, equity, and respect for social and cultural diversity and that is free from unlawful discrimination and harassment. Our recruitment processes consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled status or any other characteristic protected by law.
SM Carnaby employer: Camper
At Camper, we pride ourselves on being a family-run business with a rich heritage of over 145 years in footwear design and production. Our Carnaby store offers a vibrant work culture that values creativity, teamwork, and sustainability, providing employees with ample opportunities for personal and professional growth. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences while upholding our commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land SM Carnaby
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Camper, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Camper!
We think you need these skills to ace SM Carnaby
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Camper, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Camper and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Camper that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Camper
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
