Team Manager – Sample Handling & Logistics

We offer commercial analytical lab chemistry testing for food and drink, including: nutritional and health, microscopy, biochemistry, allergens, chromatography, packaging, cereals and ingredients, and wines and spirits.

Campden BRI's Sample Handling Team are the first point of contact for all samples into our business for our laboratory testing services. You will effectively manage the Sample Handling and Goods Inwards operations through:

• maximising staff motivation and ensuring the availability and efficient utilisation of resources/facilities,
• maintaining excellent service performance through allocation of daily tasks,
• driving operational efficiency and safe working compliance with business systems.

What you’ll be doing:

• Management, allocation and monitoring of the Sample Handling and Goods In activities. This includes overseeing the delivery and dispatch of goods, registration, preparation and delivery of samples as per laboratory requirements.
• Leadership and management of staff including recruitment, development, motivation, and efficient utilisation.
• Proactive resolution of emerging issues and communication with relevant internal stakeholders.
• Management and organisation of sample storage/retention areas.
• Liaising with clients on sample testing requirements and issues relating to samples as required.
• Working closely with the Business Managers on implementation of improved processes/workflows through the Sample Handling and Goods Inwards area.
• Responsible for ensuring smooth and effective collaboration between Goods In and Sample Handling.
• Use of relevant business systems including LIMS, CRM and Focal Point for the purposes of Goods In, Sample Receipt, Preparation and Query resolution.
• Managing the delivery of samples to and liaising with sub-contractors, including monitoring charges, raising PO’s and organising couriers.
• Reviewing, updating and creating relevant procedures and working instructions for Sample Handling and Goods In.
• Participation in regular audits such as UKAS 17025 and BSI 9001.

What we’re looking for:

• Experience in client facing roles, ideally within logistics, laboratory sample handling operations.
• Experience of laboratory information management systems (e.g. Labware LIMS) and CRM systems.
• Practically minded and able to identify solutions under pressure.
• Competence in team leadership and management of staff and resourcing.
• Excellent computer literacy including use of standard Microsoft apps (Teams, PowerPoint, Excel, Word) and ability to quickly upskill on specific Laboratory Information Systems Software.
• Well developed written and verbal communication skills.
• Understanding of ISO17025 requirements beneficial.
• Experience of manual handling and physical tasks.
• Educated to A’levels, including a Science subject, is desirable, plus 3 years of demonstrable experience in multiple skill areas in a Science or Administration position.
• Ability to work in a fast-paced, changing environment responding to internal and external demands.

What we offer:

• Reward platform with employee discounts and rewards.
• 25 days holiday + 8 bank holidays.
• Buy and sell holiday scheme.
• A generous work save pension scheme, with employee contributions matched by the company up to 10%.
• Culture focus around work/life balance (early finish Fridays).
• Subsidised onsite restaurant.

Please note due to our rural location you must have your own transport.