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- Tasks: Provide 1st and 2nd line IT support and improve tech efficiency.
- Company: Join a supportive team at a leading organisation in Chipping Campden.
- Benefits: Enjoy 25 days holiday, employee discounts, and a matched pension scheme.
- Other info: Work-life balance culture with early finish Fridays and onsite restaurant.
- Why this job: Make a real difference by enhancing user experience and tech efficiency.
- Qualifications: BTEC/HND level education and 2 years' IT support experience required.
The predicted salary is between 30000 - 40000 £ per year.
Our support services cover all non-scientific business needs, including: IT, finance, HR, compliance, governance, legal and risk, facilities and engineering, catering, sales, marketing, and scientific affairs.
IT Team
You will be working with the wider IT team to support and maintain the group’s IT (VoIP and mobile telephony) systems and to support users. This role is site based at our offices in Chipping Campden, Gloucestershire. Due to our rural location you must have a valid driving license and your own transport. You will be working Monday-Thursday 8:45am-5:15pm and Fridays 8:45am to 4:30pm.
What you’ll be doing
- Provide IT systems and user support as part of the team, with a focus on ensuring the users’ business needs are met, and offering 1st and 2nd line technical assistance to our user base.
- Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team.
- Build relationships with end users to increase IT presence & visibility across Campden BRI.
- Provide documentation and user training where appropriate.
What we’re looking for
- Educated to BTEC / HND level or equivalent.
- At least 2 years’ experience in IT Services / Operations, ideally Microsoft qualified.
- Any knowledge or previous experience with Azure and/or Intune would be beneficial.
- Experience supporting Microsoft 365 environments with a good understanding of their features.
- Excellent knowledge of building, setting up, and deploying Microsoft Windows 11 devices.
- Strong understanding of computer security and Active Directory.
- Excellent customer service and communication skills with end users.
What we offer
- Reward platform with employee discounts and rewards.
- 25 days holiday + 8 bank holidays.
- Buy and sell holiday scheme.
- A generous work save pension scheme, with employee contributions matched by the company up to 10%.
- Culture focus around work/life balance (early finish Fridays).
- Subsidised onsite restaurant.
What you need to know
Due to our rural location you will need to hold a valid driving license and your own transport. We will not be able to consider relocators for this role and regret we can not offer visa sponsorship.
IT Support Analyst (1st & 2nd Line) employer: Campdenbri
Contact Detail:
Campdenbri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (1st & 2nd Line)
✨Tip Number 1
Get to know the company before your interview! Research their IT systems and any recent projects they've undertaken. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Microsoft 365, Azure, and Windows 11. Being able to demonstrate your expertise during the interview can really set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of soft skills! Highlight your customer service experience and communication skills. Building relationships with end users is key, so be ready to share examples of how you've done this in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team at Campden BRI.
We think you need these skills to ace IT Support Analyst (1st & 2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and Windows 11. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Analyst role. Share specific examples of how you've provided excellent customer service and technical support in the past.
Show Off Your Communication Skills: Since this role involves working closely with users, make sure your application reflects your strong communication skills. We love candidates who can explain complex tech stuff in simple terms, so let that personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Campdenbri
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss your experience with these technologies and how you've used them in previous roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user support, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved user satisfaction, as this will highlight your communication skills and ability to build relationships.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot common IT issues. Practice explaining your thought process clearly and logically, as this will demonstrate your analytical skills and ability to think on your feet.
✨Understand the Company Culture
Research the company’s values and culture, especially their focus on work/life balance and collaboration. Be ready to discuss how you align with these values and how you can contribute to a positive team environment at their Chipping Campden office.