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- Tasks: Support and maintain IT systems, providing user assistance and troubleshooting.
- Company: Join a dynamic team at Campden BRI in Gloucestershire.
- Benefits: Enjoy 25 days holiday, employee discounts, and a supportive work environment.
- Why this job: Make a real difference by enhancing user experience and improving IT efficiency.
- Qualifications: BTEC/HND level education and 2 years' IT experience required.
- Other info: Ideal for tech enthusiasts looking to grow in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
You will be working with the wider IT team to support and maintain the group’s IT (VoIP and mobile telephony) systems and to support users. This role is site based at our offices in Chipping Campden, Gloucestershire. Due to our rural location you must have a valid driving license and your own transport. You will be working Monday-Thursday 8.45am-5.15pm and Fridays 8.45am to 4.30pm.
What you’ll be doing:
- Provide IT systems and user support as part of the team, with a focus on ensuring the users' business needs are met, and offering 1st and 2nd line technical assistance to our user base.
- Provide first-line technical support to end-users via help desk tickets, phone, or email, resolving issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve software problems across various operating systems.
- Assist with desktop support tasks such as installing, configuring, and maintaining computer hardware and peripherals.
- Manage user accounts and permissions.
- Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team.
- Build relationships with end users to increase IT presence & visibility across Campden BRI.
- Provide documentation and user training where appropriate.
What we’re looking for:
- Educated to BTEC / HND level or equivalent.
- At least 2 years’ experience in IT Services / Operations, ideally Microsoft qualified.
- Any knowledge or previous experience with Azure and / or Intune would be beneficial.
- Experience supporting Microsoft 365 environments with good understanding of their features.
- Excellent knowledge of building, setup, and deploying Microsoft Windows 11 devices.
- Strong understanding of computer security and Active Directory.
- Excellent customer service and communication skills with end users.
What we offer:
- Reward platform with employee discounts and rewards.
- 25 days holiday + 8.
Information Technology Services Specialist in London employer: Campden BRI
Contact Detail:
Campden BRI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Specialist in London
✨Tip Number 1
Get to know the company before your interview! Research their IT systems and any recent projects they've undertaken. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how we can demonstrate our problem-solving skills and technical knowledge, especially around Microsoft 365 and Windows 11. The more prepared we are, the more confident we'll feel!
✨Tip Number 3
Don’t forget to showcase our customer service skills! Since this role involves supporting users, we should be ready to share examples of how we've successfully resolved issues and built relationships with end users in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows that we’re proactive and really want to be part of the team at Campden BRI.
We think you need these skills to ace Information Technology Services Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Services Specialist role. Highlight your relevant experience, especially in IT support and any specific technologies mentioned in the job description, like Microsoft 365 or Azure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for IT support and how you can help meet users' business needs.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure to showcase your excellent customer service and communication skills in your application. We want to see how you can build relationships with end users!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Campden BRI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with Windows 11 devices. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or improved user satisfaction, as this will highlight your communication skills and ability to build relationships.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice explaining how you would troubleshoot common IT issues, such as network connectivity problems or software glitches. This will demonstrate your problem-solving abilities and give the interviewers confidence in your technical skills.
✨Understand the Company Culture
Research Campden BRI and their IT team culture. Knowing their values and how they operate will help you tailor your responses to align with their expectations. Plus, it shows that you're genuinely interested in the role and the company, which can set you apart from other candidates.
