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- Tasks: Support and maintain IT systems, providing 1st and 2nd line technical assistance.
- Company: Join a dynamic team in a rural setting at our Chipping Campden office.
- Benefits: Gain hands-on experience with IT support and user management.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: A valid driving license and transport are essential; tech-savvy individuals welcome.
- Other info: Enjoy a collaborative environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
You will be working with the wider IT team to support and maintain the group’s IT (VoIP and mobile telephony) systems and to support users. This role is site based at our offices in Chipping Campden, Gloucestershire. Due to our rural location you must have a valid driving license and your own transport. You will be working Monday-Thursday 8.45am-5.15pm and Fridays 8.45am to 4.30pm.
What you’ll be doing:
- Provide IT systems and user support as part of the team, with a focus on ensuring the users' business needs are met, and offering 1st and 2nd line technical assistance to our user base.
- Provide first-line technical support to end-users via help desk tickets, phone, or email, resolving issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve software problems across various operating systems.
- Assist with desktop support tasks such as installing, configuring, and maintaining computer hardware and peripherals.
- Manage user accounts and permissions.
- Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team.
- Build relationships with end users to increase IT presence.
Information Technology Services Specialist employer: Campden BRI
Contact Detail:
Campden BRI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've solved problems in the past, especially with VoIP and mobile systems.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in potential opportunities.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Information Technology Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and user assistance. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can help us meet our users' needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Campden BRI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around VoIP and mobile telephony systems. Be ready to discuss how you've tackled similar issues in the past and demonstrate your troubleshooting skills.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user support, think of examples where you've successfully helped users resolve their IT issues. Highlight your ability to communicate clearly and patiently, as this will be key in building relationships with end users.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its IT infrastructure. Understanding their specific needs and challenges can help you tailor your responses and show that you're genuinely interested in contributing to their team.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team dynamics and expectations.
