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- Tasks: Support and maintain IT systems, providing user assistance and troubleshooting.
- Company: Join a dynamic team at Campden BRI in beautiful Gloucestershire.
- Benefits: Enjoy 25 days holiday, employee discounts, and a generous pension scheme.
- Why this job: Make a real difference by enhancing user experience and tech efficiency.
- Qualifications: BTEC/HND level education with 2 years in IT Services; Microsoft knowledge preferred.
- Other info: Early finish Fridays and a focus on work/life balance.
The predicted salary is between 24000 - 28800 £ per year.
You will be working with the wider IT team to support and maintain the group’s IT (VoIP and mobile telephony) systems and to support users. This role is site based at our offices in Chipping Campden, Gloucestershire. Due to our rural location you must have a valid driving license and your own transport. You will be working Monday-Thursday 8.45am-5.15pm and Fridays 8.45am to 4.30pm.
What you’ll be doing:
- Provide IT systems and user support as part of the team, with a focus on ensuring the users' business needs are met, and offering 1st and 2nd line technical assistance to our user base.
- Provide first-line technical support to end-users via help desk tickets, phone, or email, resolving issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve software problems across various operating systems.
- Assist with desktop support tasks such as installing, configuring, and maintaining computer hardware and peripherals.
- Manage user accounts and permissions.
- Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team.
- Build relationships with end users to increase IT presence & visibility across Campden BRI.
- Provide documentation and user training where appropriate.
What we’re looking for:
- Educated to BTEC / HND level or equivalent.
- At least 2 years’ experience in IT Services / Operations, ideally Microsoft qualified.
- Any knowledge or previous experience with Azure and / or Intune would be beneficial.
- Experience supporting Microsoft 365 environments with good understanding of their features.
- Excellent knowledge of building, setup, and deploying Microsoft Windows 11 devices.
- Strong understanding of computer security and Active Directory.
- Excellent customer service and communication skills with end users.
What we offer:
- Reward platform with employee discounts and rewards.
- 25 days holiday + 8 bank holidays.
- Buy and sell holiday scheme.
- A generous work save pension scheme, with employee contributions matched by the company up to 10%.
- Culture focus around work/life balance (early finish Fridays).
- Subsidised onsite restaurant.
- Salary £28,000-£32,000 pa based on experience.
Due to our rural location you will need to hold a valid driving license and your own transport. We will not be able to consider relocators for this role and regret we cannot offer visa sponsorship.
Information Technology Services Specialist in England employer: Campden BRI
Contact Detail:
Campden BRI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Specialist in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. The more people you know, the better your chances of landing that perfect role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with hardware or software, and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Services Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT services and support. We want to see how your skills match the job description, so don’t be shy about showcasing your Microsoft qualifications and any experience with Azure or Intune.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Mention specific examples of how you've provided excellent customer service and resolved technical issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you’ve built relationships with end users and provided training or documentation.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Campden BRI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with Windows 11 devices.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user support, think of examples where you've provided excellent customer service. Prepare to share specific instances where you resolved issues for users, highlighting your communication skills and ability to build relationships.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle some technical scenarios during the interview. Practice explaining your thought process when troubleshooting hardware or software issues, as this will showcase your analytical skills and approach to problem-solving.
✨Understand the Company Culture
Research Campden BRI and their focus on work/life balance. Be ready to discuss how you can contribute to their culture, especially regarding teamwork and improving technological efficiency. This shows you're not just a tech whiz but also a great fit for their environment.