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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and enhance user experience.
- Company: Join a supportive team at Campden BRI in beautiful Gloucestershire.
- Benefits: Enjoy 25 days holiday, employee discounts, and a generous pension scheme.
- Other info: Early finish Fridays and a focus on work/life balance.
- Why this job: Make a real difference by helping users and improving IT systems.
- Qualifications: BTEC/HND level education and 2 years' IT support experience required.
The predicted salary is between 28000 - 32000 £ per year.
You will be working with the wider IT team to support and maintain the group’s IT (VoIP and mobile telephony) systems and to support users. This role is site based at our offices in Chipping Campden, Gloucestershire. Due to our rural location you must have a valid driving licence and your own transport. You will be working Monday-Thursday 8.45am-5.15pm and Fridays 8.45am to 4.30pm.
What you’ll be doing:
- Provide IT systems and user support as part of the team, with a focus on ensuring the users' business needs are met, and offering 1st and 2nd line technical assistance to our user base.
- Provide first-line technical support to end-users via help desk tickets, phone, or email, resolving issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve software problems across various operating systems.
- Assist with desktop support tasks such as installing, configuring, and maintaining computer hardware and peripherals.
- Manage user accounts and permissions.
- Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team.
- Build relationships with end users to increase IT presence & visibility across Campden BRI.
- Provide documentation and user training where appropriate.
What we’re looking for:
- Educated to BTEC / HND level or equivalent.
- At least 2 years’ experience in IT Services / Operations, ideally Microsoft qualified.
- Any knowledge or previous experience with Azure and / or Intune would be beneficial.
- Experience supporting Microsoft 365 environments with good understanding of their features.
- Excellent knowledge of building, setup, and deploying Microsoft Windows 11 devices.
- Strong understanding of computer security and Active Directory.
- Excellent customer service and communication skills with end users.
What we offer:
- Reward platform with employee discounts and rewards.
- 25 days holiday + 8 bank holidays.
- Buy and sell holiday scheme.
- A generous work save pension scheme, with employee contributions matched by the company up to 10%.
- Culture focus around work/life balance (early finish Fridays).
- Subsidised onsite restaurant.
- Salary £28,000-£32,000 pa based on experience.
Due to our rural location you will need to hold a valid driving licence and your own transport. We will not be able to consider relocators for this role and regret we cannot offer visa sponsorship.
Click 'apply now' or send your CV to recruitment@campdenbri.co.uk.
Second Line Support in Chipping Campden employer: Campden BRI
Contact Detail:
Campden BRI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support in Chipping Campden
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Campden BRI or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service techniques. Think about real-life scenarios where you’ve solved problems or helped users, as these stories will make you stand out during the interview.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love candidates who fit into their company culture. Be yourself and let your passion for IT support shine through when you meet them.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Campden BRI.
We think you need these skills to ace Second Line Support in Chipping Campden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with 1st and 2nd line assistance. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your Microsoft 365 knowledge and any relevant qualifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you’ve built relationships with users in the past. We love seeing genuine enthusiasm!
Show Off Your Technical Skills: In your application, make sure to mention any specific technical skills you have, like troubleshooting software issues or managing user accounts. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Campden BRI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with Windows 11 devices.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that showcase your excellent communication and customer service skills. Think about times when you resolved user issues effectively and how you built relationships with end users.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Practice explaining your thought process when troubleshooting common IT issues, like network connectivity problems or software glitches.
✨Understand the Company Culture
Familiarise yourself with the company’s focus on work/life balance and their rural location. Be prepared to discuss how you can contribute to their culture and why you're excited about working in Chipping Campden.