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- Tasks: Lead operational services, ensuring exceptional customer service and continuous improvement.
- Company: Colchester Borough Homes focuses on creating thriving communities and high-quality housing services.
- Benefits: Enjoy a hybrid work model and a supportive, inclusive culture.
- Why this job: Shape the future of services and make a real difference in the community.
- Qualifications: Proven leadership experience in local authority, ALMO, or RP settings required.
- Other info: Opportunity to join a dedicated team and drive strategic goals.
The predicted salary is between 76000 - 114000 £ per year.
Colchester Borough Homes Circa £95k (pay award pending) | Essex / hybrid Closes | Tuesday April 22nd | 9am
Since our founding as an ALMO in 2003, CBH has been focused on creating thriving communities and continuously striving to improve the services we provide to our tenants. Today, we provide high-quality housing services to over 7,000 homes across Colchester. With a strong focus on customer satisfaction and community development, we are committed to maintaining a supportive, innovative, and inclusive culture within our organisation as the basis for delivering for our customers.
Our new Director of Operations will lead our operational services, including housing management, homelessness provision, and community support, ensuring we deliver exceptional customer service and continuously improving service standards. You will work closely with the senior leadership team to drive CBH’s strategic goals and maintain a high-performance culture.
We are looking for a dynamic, results-driven leader who brings a proven senior track record in either a local authority, ALMO, or RP setting. You may be seeking a first Director post or already be established at this level, but your honed relationship building and leadership skills, and your results-oriented approach will be key to success in the post, as will a commitment to delivering excellent services to our communities.
At CBH, you’ll have the opportunity to shape the future of our services and contribute to the ongoing success of the organisation, all within a supportive and inclusive work environment. If you’re ready to make a difference and lead a dedicated team, we’d love to hear from you.
To apply, please visit our website via the button below.
Email Alice or Isabella at Campbell Tickell to book in a call for further discussion: alice.morris@campbelltickell.com | 07931 432033, or sabella.ajilore@campbelltickell.com | 07572 166417.
Director of Operations employer: CAMPBELL TICKELL
Contact Detail:
CAMPBELL TICKELL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Familiarise yourself with Colchester Borough Homes' mission and values. Understanding their commitment to community development and customer satisfaction will help you align your leadership style with their goals during interviews.
✨Tip Number 2
Network with current or former employees of Colchester Borough Homes. Engaging in conversations can provide you with insider insights about the organisational culture and expectations for the Director of Operations role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to lead operational services effectively. Highlight your achievements in housing management, homelessness provision, or community support to showcase your suitability for the role.
✨Tip Number 4
Research recent developments in the housing sector, particularly those affecting local authorities and ALMOs. Being knowledgeable about current trends and challenges will allow you to discuss how you can contribute to CBH's strategic goals.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Director of Operations position at Colchester Borough Homes. Pay attention to the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in local authorities, ALMOs, or RP settings. Use specific examples that demonstrate your leadership skills and results-driven approach.
Showcase Your Vision: Articulate your vision for improving operational services and customer satisfaction in your application. This could include innovative ideas or strategies you've successfully implemented in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CAMPBELL TICKELL
✨Understand the Organisation's Values
Before your interview, take some time to research Colchester Borough Homes and understand their commitment to customer satisfaction and community development. Be prepared to discuss how your values align with theirs and how you can contribute to their mission.
✨Showcase Your Leadership Experience
As a Director of Operations, your leadership skills will be crucial. Prepare specific examples from your past roles where you've successfully led teams, improved service standards, or driven strategic goals. Highlight your results-driven approach and how it has positively impacted your previous organisations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about challenges you've faced in housing management or community support, and be ready to explain how you handled them and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the role and the organisation. Ask about their future goals, challenges they face in operations, or how they measure success in customer service.
