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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot cutting-edge technology for customers.
- Company: Join Campbell Scientific, a leader in innovative instrumentation and software.
- Benefits: Full-time role with opportunities for skill development and career growth.
- Why this job: Make a real impact while working with advanced technology and helping others.
- Qualifications: Strong technical skills and a passion for problem-solving and customer service.
- Other info: Collaborative environment with travel opportunities across the UK and Europe.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Junior Technical Support Engineer role at Campbell Scientific. This entry-level role offers hands-on experience with cutting-edge instrumentation and software, while giving you the chance to develop skills in programming, system configuration, testing, and customer training. As part of our team, you’ll play a key role in supporting our customers, ensuring their systems run smoothly, and helping them get the most out of our products.
What You’ll Do
- Provide technical support via phone, web, and email for Campbell Scientific products and systems.
- Troubleshoot communications methods and protocols including Ethernet, serial, satellite, radio, and cellular.
- Configure and set up company software products, helping customers and colleagues learn to do the same.
- Write, test, and support datalogger programs using CR Basic for various analog and digital sensors.
- Train customers on product and system operation.
- Support system testing, documentation, and quality control.
- Keep up-to-date with the latest company products and services.
- Travel within the UK, Europe, and internationally as required.
- Take on new skills and responsibilities as the role evolves.
Essential Skills & Qualities
- Strong technical aptitude, particularly with instrumentation and communication/networking protocols.
- Excellent customer focus and interpersonal skills, able to build professional relationships.
- Clear, confident communicator, able to explain complex concepts to non-technical audiences.
- Positive, can-do attitude and a creative approach to problem-solving.
- Team player, collaborative and supportive of shared goals.
- Full, clean UK driving license and willingness to travel.
- Right to work in the UK/EU.
Desirable Skills
- Additional experience with networking, instrumentation, or programming beyond essentials.
Core Values
We live by our ARCTIC values: Accountability, Respect, Client-Centricity, Teamwork, Innovation, and Continuous Improvement. We celebrate creativity, learning from challenges, and working together to achieve outstanding results.
Why Join Campbell Scientific?
- Work with innovative technology in a supportive and collaborative environment.
- Develop your technical, programming, and customer service skills.
- Opportunity for career growth within Client Services and beyond.
- Be part of a company that values learning, creativity, and making a real impact for clients.
Junior Technical Support Engineer in Shepshed employer: Campbell Scientific
Contact Detail:
Campbell Scientific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer in Shepshed
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Campbell Scientific. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Show off your skills! If you’ve got any relevant projects or experiences, make sure to highlight them during interviews. Bring examples of how you've tackled technical problems or helped others understand complex concepts.
✨Tip Number 3
Prepare for the unexpected! Brush up on common troubleshooting scenarios related to instrumentation and communication protocols. Being able to think on your feet will impress interviewers and show that you're ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Campbell Scientific team!
We think you need these skills to ace Junior Technical Support Engineer in Shepshed
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see that you’re genuinely excited about the role and how you can help our customers with their technical needs.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we do at Campbell Scientific!
Be Clear and Concise: Use straightforward language and avoid jargon when explaining your experiences. We appreciate clear communication, especially since you'll be helping others understand complex concepts in the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Junior Technical Support Engineer position.
How to prepare for a job interview at Campbell Scientific
✨Know Your Tech
Brush up on your technical knowledge, especially around instrumentation and communication protocols. Familiarise yourself with the products Campbell Scientific offers, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Problem-Solving
Prepare for scenario-based questions that test your problem-solving skills. Think of examples where you've successfully troubleshot a technical issue or helped someone understand a complex concept. This will demonstrate your ability to think on your feet and support customers effectively.
✨Show Off Your Communication Skills
Since you'll be explaining technical concepts to non-technical audiences, practice articulating complex ideas in simple terms. You might even want to do a mock interview with a friend to get comfortable with this. Clear communication is key!
✨Embrace the Company Values
Familiarise yourself with Campbell Scientific's ARCTIC values: Accountability, Respect, Client-Centricity, Teamwork, Innovation, and Continuous Improvement. Be ready to discuss how you embody these values in your work and how they align with your personal approach to teamwork and customer service.
