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- Tasks: Lead a dynamic team delivering top-notch technical support across the EU.
- Company: Join Campbell Scientific, a leader in innovative instrumentation solutions.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Exciting opportunities for travel and professional development await you.
- Why this job: Make a real impact by enhancing customer experiences and driving innovation.
- Qualifications: Proven leadership skills and strong technical support experience required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a motivated Technical Support Team Leader to manage the delivery of our technical support service across the EU region. This role offers an exciting opportunity to lead a dynamic team, ensuring high-quality service delivery and continuous improvement.
Role Overview
The Technical Support Team Leader is responsible for managing technical support engineers in the UK and EU offices, ensuring timely and high-quality support for Campbell Scientific customers. This role involves:
- Overseeing the technical support service, ensuring efficient response and resolution times.
- Monitoring customer satisfaction and implementing improvement actions.
- Contributing to the implementation of global technical support processes and ERP software rollouts.
- Providing presales technical support and assisting in tender responses.
- Managing complex system projects from design to completion.
Key Responsibilities
- Team Management: Lead and manage the technical support team, including recruitment, onboarding, training, and performance management. Schedule staff availability to handle support queries between 08:00 – 18:00 GMT on weekdays. Conduct objective setting, appraisals, and salary reviews.
- Technical Support & Customer Service: Monitor and improve customer satisfaction and effort metrics. Oversee key account service reviews and customer feedback collection. Lead case review sessions and implement training based on lessons learned. Investigate and coordinate responses to customer complaints.
- Process & System Implementation: Work with the global leadership team to implement technical support processes and metrics. Define support instructions for new products and services.
- Technical Assistance & Project Management: Provide direct customer support via phone, web, and email. Troubleshoot various communication methods such as Ethernet, serial, satellite, radio, and cellular. Identify commercial opportunities within technical support cases. Support sales engineers with presales technical advice and tender documentation. Create and test CRbasic programs for systems and solutions using Campbell Scientific loggers.
Required Skills & Experience
- Demonstrated leadership and team management skills.
- Strong technical support experience, preferably in instrumentation or communication systems.
- Customer-focused approach with excellent problem-solving abilities.
- Ability to manage multiple tasks and priorities effectively.
- Strong communication and stakeholder engagement skills.
- Willingness to travel within the UK and overseas as required.
- 1+ year(s) of experience in a similar role.
- Experience with ERP implementation and technical support processes.
Our Core Values (ARCTIC):
- Accountability: Delivering on commitments and working together to overcome challenges.
- Respect: Fostering a culture of trust and humility.
- Client Centricity: Providing exceptional experiences to our customers.
- Teamwork: Collaborating to achieve our goals and celebrating team successes.
- Innovation: Driving creativity and continuous improvement.
- Continual Improvement: Embracing learning and growth to enhance our products and services.
How to Apply
For further information or to apply, please contact Sarah Hanna – HR Manager. Join us at Campbell Scientific and make a difference in delivering technical support!
Technical Support Team Leader in Shepshed employer: Campbell Scientific Ltd.
Contact Detail:
Campbell Scientific Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Leader in Shepshed
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and the role thoroughly. We recommend practising common interview questions and even doing mock interviews with friends or mentors. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Showcase your skills! If you’ve got relevant projects or experiences, don’t hesitate to bring them up during interviews. We love seeing how candidates have tackled challenges in the past, especially in technical support roles like the one at Campbell Scientific.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Campbell Scientific. Let’s make it happen together!
We think you need these skills to ace Technical Support Team Leader in Shepshed
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Team Leader role. Highlight your leadership experience and technical support background to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technical support and how your values align with our core values at Campbell Scientific. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing how you approach problem-solving, especially in a customer-focused environment!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Campbell Scientific Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Campbell Scientific. Understand their products, services, and core values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Technical Support Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or improved processes. Be ready to discuss how you handle challenges and motivate your team.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to instrumentation and communication systems. Expect questions that assess your troubleshooting skills and ability to provide technical support. Practising common scenarios can help you articulate your thought process during the interview.
✨Emphasise Customer-Centricity
Campbell Scientific values client centricity, so be prepared to discuss how you've prioritised customer satisfaction in your previous roles. Share specific examples of how you've handled customer complaints or improved service delivery to enhance the customer experience.