Little Caesars General Manager

The Little Caesars General Manager will report to the District Manager of Food Services. The Little Caesars General Manager will have primary day‑to‑day responsibility for planning, implementing, managing and controlling all operational related activities of our Little Caesars Operations. This position will oversee Little Caesars restaurant operations including product production, inventory, personnel, sales, marketing and financial performance. This position will also be responsible for ensuring that the Little Caesars facility is operated within the operational guidelines established by the Director of Marketing & Food Services and Little Caesars Corporate.

Qualifications and Requirements

• A minimum of a High School Diploma.
• Minimum 3 years management experience in a QSR restaurant facility.
• Dress Code: Business Casual or Uniform required by QSR.
• Must be detail‑oriented.
• Must have excellent Customer Service and Employee Relations skills.
• Must be able to perform under pressure in high volume situations.
• Must be capable of standing for long periods of time.
• Ability to lift up to 50 pounds.
• Must be able to work in and out of different temperature ranges.

Personal Attributes

• Handle yourself in a professional manner with a positive attitude and always exhibit good manners.
• To be engaged and focused on the business.
• To be willing to devote the time needed to be successful.
• To treat co‑workers the way that you want to be treated.
• To communicate well and work with management to accomplish its goals.
• To be willing to accept and embrace change.
• To give honest opinions to management while also being willing to follow management’s decisions when their direction is different than yours.
• Promote and act in a manner that projects a positive image.
• This person must be able to handle several tasks at once.
• This person must be well organized and able to handle multiple things at the same time.
• This person must be self‑motivated and able to work efficiently without direct supervision.
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential.
• Strong problem‑solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• Strong analytical skills and experience interpreting a strategic vision into an operational model.
• High level of integrity and dependability with a strong sense of urgency and results‑orientation.
• Must be able to supervise and motivate employees.
• Must adhere, agree with, and promote the Company’s Core Values.

Essential Functions / Job Duties

• The position is required to attend and pass all Little Caesars management training sessions.
• Must be able to participate / facilitate any meetings within the Little Caesars facility.
• Provide oversight and manage all areas of the restaurant and be able to make final decisions on matters of importance.
• Monitor and review month‑to‑month and year‑to‑year financial comparisons with margin analysis on business unit with your District Manager and/or Director of Marketing & Food Services.
• Come up with a plan for weak areas or areas for improvement.
• Look for ways to cut costs and improve productivity.
• Always look for ways to increase Gross Profit and minimize waste.
• Implement scheduling to ensure the site is properly staffed for all day parts and sales volumes.
• Will be expected to staff, train and develop managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Work with your District Manager to maximize sales and efficiencies.
• Work with your District Manager to manage inventory.
• Work with your District Manager to direct and oversee all aspects of Little Caesars site.
• Always respond to customer complaints, taking prompt and appropriate action to resolve any problems, ensuring customer satisfaction is maintained.
• Work with your District Manager and the Director of Marketing & Food Services to establish and maintain strong relationships as well as encourage and develop programs to provide learning and training opportunities for the Store Managers to ensure they are executing our plan as expected.
• Ensure that effective internal controls are in place and ensure compliance with all local, state, and Federal laws and rules (i.e. Health Departments).
• Work with Safety Director to ensure that we are operating and have a safe environment for our customers and co‑workers.
• This position will be responsible for assuring that the proper signage is in place at the proper time for all advertising promotions.
• This position will be responsible for the scheduling and oversight of all store inventories and any and all inventory issues that arise.
• This position will also be responsible for plans of action to correct and minimize any and all inventory issues.
• This person will be responsible for ensuring guest service in all areas meets company standards and always strives to be #1 in Customer Service in every guest they serve.
• Provide oversight in making sure all employees are following all company policies and procedures.

Accountability

• Manage the entire operation of the food service facility through the development and growth of staff, sales, and profitability to meet goals established by management.
• Ensures the restaurant is in accordance with established company standards, policies, and procedures.
• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service, and cleanliness.
• Maintain a positive working relationship with all employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity, and efficiency.

Pay / Bonus / Benefits / Work Schedule

• Weekly Salary: Based on experience.
• Incentive Plan: The VP, CFO, and the Director of Food Services for the company will work to come up with an Incentive Plan for the Little Caesars General Manager.
• Retirement Plan: The Company has a 401(k) & Profit Sharing Plan.
• Employee Health Insurance: The Company provides part of the Employee’s Health Insurance and you are allowed to add immediate family members with that cost being covered by the Employee.
• Work Schedule: The Company expects 50 hours per week although as a manager you may have to work more than this some weeks when needed.
• Vacation: The paid vacation days will be as follows: 1st year – 5 days. The 3rd Year – 2 weeks.
• Sick Leave: The paid sick leave days will be as follows: 1st Year – 5 days. You can accumulate up to 15 days max.

This Job Description covers a lot of the items that would be expected from our Little Caesars General Manager. We have done our best to put all things that we would expect from this position but this description is not all‑inclusive and we reserve the right to modify or change this description at any time.