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For Companies At a Glance
- Tasks: Lead the Visitor Centre operations and create unforgettable guest experiences.
- Company: Join Campari Group, a global leader in premium spirits with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a historic distillery and share its unique story with visitors.
- Qualifications: Experience in hospitality management and a passion for storytelling.
- Other info: Dynamic role with potential for career advancement in a vibrant industry.
The predicted salary is between 36000 - 60000 £ per year.
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world. Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, employing approximately 4,700 people.
The Glen Grant's world renowned Speyside distillery since 1840, and part of Campari Group since 2006. We are seeking an experienced and dynamic individual to lead the operations of The Glen Grant Visitor Centre, currently under renovations and slated to re-open in April '26. The Manager of The Glen Grant Visitor Centre ("VCManager") will oversee all aspects of the Visitor Centre and deliver an exceptional guest experience that showcases the distillery's history and whisky making excellence, solidifying The Glen Grant position as a luxury Speyside single malt and making it a key destination in Speyside, Scotland.
The VCManager is in charge of people management, daily operations, compliance and financial goals, fostering a culture rooted in quality, superior storytelling and safety.
Responsibilities- Operations & Team Leadership: Oversee daily activities of the Visitor Centre, ensuring seamless delivery of tours, tastings, retail shop operations and bar service. Build, coach and develop a motivated team (permanent & seasonal staff) alongside the Senior Supervisor and Supervisor. Ensure consistent brand standards across all guest touchpoints.
- Commercial & Financial: Manage the P&L, driving revenues from tours, retail and bar, and deliver on key financial KPIs. Identify opportunities to increase spend per visitor and conversion in retail and premium experience uptake.
- Guest Experience & Brand Storytelling: Guarantee that Glen Grant's heritage, Single Malt production and brand values are authentically conveyed at every step of the guest journey.
- Brand Events: Support global brand team in the planning and execution of The Glen Grant's own impactful events and activations at the Visitor Centre, showcasing the brand's liquid superiority, heritage, craftsmanship, and unique attributes.
- Health & Safety, Compliance & Group Standards: Own the implementation and diligent management of all Health & Safety requirements, self-assessment questionnaires, and ensure strict compliance with Campari Group and The Glen Grant Ltd policies across operations, people and facilities.
- Reporting & Governance: Maintain regular operational and financial reporting to the Global Brand Homes Director, ensuring alignment with House of Brands strategies and performance expectations. Collaborate closely with The Glen Grant Master Distiller to integrate Visitor Centre activities with distillery operations.
- Local Community & Ecosystem: Act as an ambassador for The Glen Grant, nurturing relationships with local tourism bodies, hospitality partners and community stakeholders to grow footfall and brand reputation.
Our commitment to Diversity & Inclusion: At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual's race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Campari Group believes that fair compensation and equal opportunities are crucial for employees' well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.
Visitor Centre Manager - Glen Grant Distillery employer: Campari Group
Contact Detail:
Campari Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Manager - Glen Grant Distillery
✨Tip Number 1
Network like a pro! Reach out to folks in the whisky and hospitality scene, especially those connected to Glen Grant. Attend local events or tastings to make connections that could lead to insider info about the role.
✨Tip Number 2
Show your passion for storytelling! When you get the chance to chat with potential employers, share your own experiences in hospitality and how you’ve created memorable guest experiences. Make them feel your enthusiasm for the brand!
✨Tip Number 3
Prepare for the interview by diving deep into Glen Grant’s history and its unique offerings. Be ready to discuss how you can enhance the visitor experience and drive revenue through innovative ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Campari Group family.
We think you need these skills to ace Visitor Centre Manager - Glen Grant Distillery
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Glen Grant Distillery and the whisky industry shine through. We want to see your genuine interest in the role and how you can contribute to creating memorable experiences for our visitors.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in hospitality management and storytelling. We’re looking for someone who can lead a team and deliver exceptional guest experiences, so showcase those skills front and centre!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the VCManager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Campari Group family!
How to prepare for a job interview at Campari Group
✨Know Your Whisky
Make sure you brush up on your knowledge of Single Malt Whisky, especially Glen Grant's history and production process. Being able to discuss the nuances of whisky making will show your passion and expertise, which is crucial for a role that revolves around storytelling and guest experience.
✨Showcase Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to coach and develop staff, as well as how you've fostered a positive culture in previous roles. This will demonstrate that you're ready to lead the Visitor Centre team effectively.
✨Understand Financial Acumen
Familiarise yourself with key financial metrics relevant to hospitality operations. Be ready to discuss how you've managed budgets and driven revenue in past positions. This will be essential for managing the P&L and achieving financial goals at the Visitor Centre.
✨Connect with the Community
Research local tourism trends and community relationships in Speyside. Be prepared to discuss how you would act as an ambassador for Glen Grant and engage with local stakeholders to enhance brand reputation and footfall. This shows your commitment to the role and the community.
