At a Glance
- Tasks: Lead the Visitor Centre operations and create unforgettable guest experiences.
- Company: Join Campari Group, a global leader in premium spirits with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a vibrant industry.
- Why this job: Be part of a historic distillery and share its unique story with visitors.
- Qualifications: Experience in hospitality management and a passion for storytelling.
The predicted salary is between 36000 - 60000 £ per year.
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world. The Glen Grant is a world renowned Speyside distillery since 1840, and part of Campari Group since 2006. We are seeking an experienced and dynamic individual to lead the operations of The Glen Grant Visitor Centre, currently under renovations and slated to re-open in April ’26. The Manager of The Glen Grant Visitor Centre ("VC Manager") will oversee all aspects of the Visitor Centre and deliver an exceptional guest experience that showcases the distillery’s history and whisky making excellence.
Responsibilities
- Operations & Team Leadership: Oversee daily activities of the Visitor Centre, ensuring seamless delivery of tours, tastings, retail shop operations and bar service. Build, coach and develop a motivated team alongside the Senior Supervisor and Supervisor.
- Commercial & Financial: Manage the P&L, driving revenues from tours, retail and bar, and deliver on key financial KPIs. Identify opportunities to increase spend per visitor, conversion in retail and premium experience uptake.
- Guest Experience & Brand Storytelling: Guarantee that Glen Grant’s heritage, Single Malt production and brand values are authentically conveyed at every step of the guest journey.
- Brand Events: Support global brand team in the planning and execution of The Glen Grant’s own impactful events and activations at the Visitor Centre.
- Health & Safety, Compliance & Group Standards: Own the implementation and diligent management of all Health & Safety requirements and ensure strict compliance with Campari Group and The Glen Grant Ltd policies.
- Reporting & Governance: Maintain regular operational and financial reporting to the Global Brand Homes Director.
- Local Community & Ecosystem: Act as an ambassador for The Glen Grant, nurturing relationships with local tourism bodies, hospitality partners and community stakeholders.
Role structure
- Role Reporting: The VC Manager will report to the Global Brand Homes Director.
- Direct Team: The VC Manager will have a team of 4 people on site: Senior Supervisor, Supervisor, 2 VC Guides.
Education / Professional qualifications
- University Degree preferred.
- Minimum of 10 years of experience in managing hospitality.
Key competences and traits
- In-depth knowledge of Speyside, local tourism flows, and the Single Malt Whisky category.
- Proven track record in managing hospitality or premium retail operations.
- Strong leadership, people development and daily coaching capabilities.
- Excellent communication and relationship-building skills; fluent English.
- Financial acumen to manage budgets and deliver on commercial targets.
- Natural storyteller, passionate about creating memorable brand experiences.
- Rigorous approach to Health & Safety, compliance and policy adherence.
Nice-to-have
- Existing network in Scottish tourism / whisky industry.
- Experience with global brand homes or corporate brand environments.
Diversity & Inclusion
Our commitment to Diversity & Inclusion: At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment.
Visitor Centre Manager - Glen Grant Distillery in Rothes employer: Campari Group
Campari Group is an exceptional employer, offering a vibrant work culture that values diversity and inclusion while fostering employee growth and development. As the Visitor Centre Manager at the iconic Glen Grant Distillery in Speyside, you will lead a passionate team in delivering unforgettable guest experiences, all while benefiting from competitive compensation and a commitment to fair pay. With opportunities to engage with local tourism and the whisky industry, this role not only promises professional fulfilment but also a chance to be part of a storied heritage in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Manager - Glen Grant Distillery in Rothes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Campari Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Campari Group
Don't be shy about reaching out to Campari Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Centre Manager - Glen Grant Distillery in Rothes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Campari Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Campari Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
