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For Companies At a Glance
- Tasks: Lead the Visitor Centre operations and create unforgettable guest experiences.
- Company: Join Campari Group, a global leader in premium spirits with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a historic distillery and share its unique story with visitors.
- Qualifications: Experience in hospitality management and a passion for storytelling.
- Other info: Dynamic role with potential for career advancement in a vibrant industry.
The predicted salary is between 36000 - 60000 £ per year.
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world. The Glen Grant is a world renowned Speyside distillery since 1840, and part of Campari Group since 2006. We are seeking an experienced and dynamic individual to lead the operations of The Glen Grant Visitor Centre, currently under renovations and slated to re-open in April ’26. The Manager of The Glen Grant Visitor Centre ("VC Manager") will oversee all aspects of the Visitor Centre and deliver an exceptional guest experience that showcases the distillery’s history and whisky making excellence.
Responsibilities
- Operations & Team Leadership: Oversee daily activities of the Visitor Centre, ensuring seamless delivery of tours, tastings, retail shop operations and bar service. Build, coach and develop a motivated team alongside the Senior Supervisor and Supervisor.
- Commercial & Financial: Manage the P&L, driving revenues from tours, retail and bar, and deliver on key financial KPIs. Identify opportunities to increase spend per visitor, conversion in retail and premium experience uptake.
- Guest Experience & Brand Storytelling: Guarantee that Glen Grant’s heritage, Single Malt production and brand values are authentically conveyed at every step of the guest journey.
- Brand Events: Support global brand team in the planning and execution of The Glen Grant’s own impactful events and activations at the Visitor Centre.
- Health & Safety, Compliance & Group Standards: Own the implementation and diligent management of all Health & Safety requirements and ensure strict compliance with Campari Group and The Glen Grant Ltd policies.
- Reporting & Governance: Maintain regular operational and financial reporting to the Global Brand Homes Director.
- Local Community & Ecosystem: Act as an ambassador for The Glen Grant, nurturing relationships with local tourism bodies, hospitality partners and community stakeholders.
Role structure
- Role Reporting: The VC Manager will report to the Global Brand Homes Director.
- Direct Team: The VC Manager will have a team of 4 people on site: Senior Supervisor, Supervisor, 2 VC Guides.
Education / Professional qualifications
- University Degree preferred.
- Minimum of 10 years of experience in managing hospitality.
Key competences and traits
- In-depth knowledge of Speyside, local tourism flows, and the Single Malt Whisky category.
- Proven track record in managing hospitality or premium retail operations.
- Strong leadership, people development and daily coaching capabilities.
- Excellent communication and relationship-building skills; fluent English.
- Financial acumen to manage budgets and deliver on commercial targets.
- Natural storyteller, passionate about creating memorable brand experiences.
- Rigorous approach to Health & Safety, compliance and policy adherence.
Nice-to-have
- Existing network in Scottish tourism / whisky industry.
- Experience with global brand homes or corporate brand environments.
Diversity & Inclusion
Our commitment to Diversity & Inclusion: At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment.
Visitor Centre Manager - Glen Grant Distillery in Rothes employer: Campari Group
Contact Detail:
Campari Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Manager - Glen Grant Distillery in Rothes
✨Tip Number 1
Network like a pro! Reach out to folks in the whisky and hospitality scene, especially those connected to Glen Grant. Attend local events or tastings to make connections that could lead to insider info about the role.
✨Tip Number 2
Show your passion for storytelling! When you get the chance to chat with potential employers, share your own experiences related to whisky or hospitality. Make it personal and memorable to stand out from the crowd.
✨Tip Number 3
Prepare for interviews by diving deep into Glen Grant’s history and values. Know their brand story inside out so you can demonstrate how you’ll enhance the guest experience and uphold their standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Campari Group family.
We think you need these skills to ace Visitor Centre Manager - Glen Grant Distillery in Rothes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in The Glen Grant and the whisky industry. Share why you’re excited about this opportunity and how your background aligns with our values.
Tailor Your CV: Make sure your CV is tailored specifically for the Visitor Centre Manager role. Highlight relevant experience in hospitality management and any leadership roles you've held. We love seeing how your skills can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to elaborate on your experience and how it relates to the responsibilities outlined in the job description. We appreciate a personal touch that connects your journey to our mission at The Glen Grant.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Glen Grant.
How to prepare for a job interview at Campari Group
✨Know Your Whisky
Make sure you brush up on your knowledge of Single Malt Whisky, especially Glen Grant's history and production process. Being able to discuss the nuances of whisky making will show your passion and expertise, which is crucial for a role that revolves around storytelling and guest experience.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in hospitality or retail settings. Highlight your ability to coach and develop staff, as well as how you've fostered a positive culture. This will resonate well with the expectations of managing a diverse team at the Visitor Centre.
✨Financial Savvy is Key
Be ready to discuss your experience with managing budgets and driving revenue. Think of specific instances where you met or exceeded financial targets, as this role requires a strong understanding of P&L management and commercial acumen.
✨Connect with the Community
Demonstrate your understanding of local tourism and community engagement. Share any past experiences where you've built relationships with local stakeholders or enhanced brand reputation through community involvement. This will show that you're not just focused on the distillery but also on its place within the wider Speyside area.
