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- Tasks: Lead the Visitor Centre operations and create unforgettable guest experiences.
- Company: Join Campari Group, a global leader in premium spirits with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a historic distillery and share its unique story with visitors.
- Qualifications: 10+ years in hospitality management and a passion for whisky.
- Other info: Dynamic role with a focus on community engagement and brand storytelling.
The predicted salary is between 36000 - 60000 £ per year.
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world. The Glen Grant’s world renowned Speyside distillery has been operational since 1840 and has been part of Campari Group since 2006. We are seeking an experienced and dynamic individual to lead the operations of The Glen Grant Visitor Centre, currently under renovations and slated to re-open in April 2026.
The Manager of The Glen Grant Visitor Centre will oversee all aspects of the Visitor Centre and deliver an exceptional guest experience that showcases the distillery’s history and whisky making excellence. The VCManager is in charge of people management, daily operations, compliance and financial goals, fostering a culture rooted in quality, superior storytelling and safety.
Responsibilities- Operations & Team Leadership: Oversee daily activities of the Visitor Centre, ensuring seamless delivery of tours, tastings, retail shop operations and bar service. Build, coach and develop a motivated team alongside the Senior Supervisor and Supervisor. Ensure consistent brand standards across all guest touchpoints.
- Commercial & Financial: Manage the P&L, driving revenues from tours, retail and bar, and deliver on key financial KPIs. Identify opportunities to increase spend per visitor and conversion in retail and premium experience uptake.
- Guest Experience & Brand Storytelling: Guarantee that Glen Grant’s heritage, Single Malt production and brand values are authentically conveyed at every step of the guest journey.
- Brand Events: Support global brand team in the planning and execution of The Glen Grant’s own impactful events and activations at the Visitor Centre.
- Health & Safety, Compliance & Group Standards: Own the implementation and diligent management of all Health & Safety requirements and ensure strict compliance with Campari Group and The Glen Grant Ltd policies.
- Reporting & Governance: Maintain regular operational and financial reporting to the Global Brand Homes Director, ensuring alignment with House of Brands strategies and performance expectations.
- Local Community & Ecosystem: Act as an ambassador for The Glen Grant, nurturing relationships with local tourism bodies, hospitality partners and community stakeholders.
Role Reporting: The VCManager will report to the Global Brand Homes Director with a dotted line to the Global Senior Director, Scotch & Jamaican Rums. The VCManager will have a team of 4 people on site: Senior Supervisor, Supervisor, and 2 VC Guides. In addition, bar/mixology staff and seasonal guides will be hired on a need/seasonal basis.
Education/Professional Qualifications: University Degree preferred. Minimum of 10 years of experience in managing hospitality.
Key competences and traits: In-depth knowledge of Speyside, local tourism flows, and the Single Malt Whisky category. Proven track record in managing hospitality or premium retail operations. Strong leadership, people development and daily coaching capabilities. Excellent communication and relationship-building skills; fluent English (other languages a plus). Financial acumen to manage budgets and deliver on commercial targets. Natural storyteller, passionate about creating memorable brand experiences. Rigorous approach to Health & Safety, compliance and policy adherence.
Nice-to-have: Existing network in Scottish tourism / whisky industry. Experience with global brand homes or corporate brand environments.
Our commitment to Diversity & Inclusion: At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment.
Visitor Centre Manager - Glen Grant Distillery in Aberlour employer: Campari Group
Contact Detail:
Campari Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Manager - Glen Grant Distillery in Aberlour
✨Tip Number 1
Network like a pro! Reach out to folks in the whisky and hospitality scene, especially those connected to Glen Grant. Attend local events or tastings to make connections that could lead to insider info about the role.
✨Tip Number 2
Show your passion for storytelling! When you get the chance to chat with interviewers, share your own experiences related to whisky or hospitality. Make it personal and memorable – they’ll love your enthusiasm!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios at the Visitor Centre, from managing a busy day to ensuring guest safety. This will show you’re ready for the challenges ahead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Campari Group family.
We think you need these skills to ace Visitor Centre Manager - Glen Grant Distillery in Aberlour
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Glen Grant Distillery and the whisky industry shine through. We want to see your genuine interest in the role and how it aligns with your experience.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality management and storytelling. We’re looking for someone who can connect with our guests, so showcase any past roles where you’ve done just that!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Visitor Centre Manager position.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Campari Group
✨Know Your Whisky
Make sure you brush up on your knowledge of Speyside and the Single Malt Whisky category. Understanding the production, maturation, and tasting processes will not only impress your interviewers but also show your passion for the brand and its heritage.
✨Showcase Your Leadership Skills
As a Visitor Centre Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight your coaching abilities and how you've fostered a positive culture in previous roles.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with managing budgets and driving revenue. Think of specific instances where you’ve met or exceeded financial targets, and be prepared to share strategies that could apply to the Visitor Centre's operations.
✨Engage with Storytelling
Since storytelling is key to the guest experience, think about how you can convey the Glen Grant narrative effectively. Prepare to discuss how you would create memorable experiences for visitors that highlight the distillery’s history and craftsmanship.